Account not working

Discussion in 'Closed' started by Tamago, Jul 16, 2020.

  1. Tamago
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    Tamago Member

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    I played back in 2018 and decided to come back to the game but it isn't working for me. I can still log into forums but not the control panel. I remember the password, email account, and IGN I have. When I played, I didn't do anything that would lead to a ban so I'm wondering if MapleRoyals just deletes inactive accounts.
     
    Tamago, Jul 16, 2020
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  2. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Please note that the forum login ID and password can be different from the game accounts

    You may wish to reset your password via Control Panel
    The Staff do not delete any inactive accounts
     
    Dave Deviluke, Jul 16, 2020
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  3. Tamago
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    Tamago Member

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    I tried resetting my password but it doesn’t send me an email. I’m sure I remember the password but not the username. Is there a way to recover my username? I only remember my IGN and character names.
     
    Tamago, Jul 17, 2020
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  4. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    The email entered is case sensitive

    If you are still unable to reset via email, try here - https://royals.ms/forum/threads/lost-access-to-email.154999/
     
    Dave Deviluke, Jul 17, 2020
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  5. Tamago
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    Tamago Member

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    I do have access to my email but everytime I try to reset it it doesn’t send to my email. The username is the one I can’t remember so I can’t fill that form out. I remember everything else but that.
     
    Tamago, Jul 17, 2020
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  6. FrostLight
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    FrostLight Member

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    FrostLight, Jul 17, 2020
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  7. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    I am able to receive emails for 5/6 of my accounts, so I believe you probably wrote it wrongly for the email
    Unless the emails are stuck at Junk/Spam mail
     
    Dave Deviluke, Jul 17, 2020
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  8. Tamago
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    Tamago Member

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    Thank you! I have my account back!
     
    Tamago, Jul 17, 2020
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  9. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Dave Deviluke, Jul 17, 2020
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