Open Awaiting Admin Action Appeal for Account Ban Review

I am trying to revisit my appeal regarding the ban on my accounts, which I believe was due to unauthorized access to one of my main accounts, Queendiane. Unfortunately, I was unable to complete the appeal process previously due to personal commitments and unforeseen circumstances, but I am now in a better position to address the matter and provide all necessary information.

Ban Appeal Format

ALL Your Character Names:

• Queendiane
• Inoueyu
• Xiao8se
• Xiaoheixyz
• Lildragoness
• Queenbishop (or a name close to this)
• 1-2 accounts below level 50 (I can’t recall the exact names)

Last thing you did:
Scrolling items with Chaos Scroll (CS) at the Free Market (FM) Market.

Why do you think you got banned?:
I believe my account, Queendiane, was compromised and used inappropriately by an unauthorized individual who violated the game’s rules.

Ban message when attempting to log in:
"Your account has been banned."

What GM banned you (optional):
I am not aware of the specific GM who issued the ban.

I deeply regret any violations that may have occurred due to unauthorized access. I understand the importance of the rules and the need to ensure fairness within the game. If any illegal activities or items were associated with my accounts during this incident, I am fully prepared to forfeit or have such items removed. My main hope is to regain access to my accounts and continue enjoying the game responsibly.

I sincerely apologize for not following up on my previous appeal. At the time, I had pressing commitments that made it difficult to see the process through, but I am committed to resolving this matter now. I kindly ask for your understanding and a fresh opportunity to address the issue.

Please let me know if you require further details or clarification to aid in your investigation. Thank you for your time and understanding.

 

Hello Stephen,

Yes, that was me. I previously started a ban appeal but, unfortunately, I was unable to follow through at the time.

 

Thank you for the opportunity to clarify and provide further information.

I believe the last time I played on my account was around the February 2024 to March 2024 period. During that time, I was actively involved in scrolling items with my friend and interacting with the Free Market.

I suspect the issue may have arisen due to my Gmail account being compromised. Unfortunately, I had reused the same password for both my email and my MapleRoyals account, which I now realize was a poor security practice on my part. Around that time, I noticed unusual activity on my Gmail account, such as unauthorized logins from unfamiliar locations.

Additionally, there were instances when I used public computers at LAN shops to check emails or browse the internet, especially when my home computer was under repair. Although I never logged into MapleRoyals directly on these systems, I fear that information tied to my email, such as account recovery details, may have been accessed and exploited by someone else.

I genuinely have no knowledge of any rule violations or illegal activities on my accounts. My intention has always been to enjoy the game responsibly and within its guidelines. I deeply regret that my account may have been used inappropriately due to the email compromise.

If there are specific details or additional steps required to verify my identity and support the investigation, please let me know.

Thank you for your understanding and assistance.