ALL Your Character Names: pukyxinhxinh, pukyxinhxan, pukyxixon, pukyxauxi Last thing you did: I just logged on to the 3 accounts of mine to avoid them being deleted and logged off Why do you think you got banned?: I cannot log on to my main account but the mule accounts are fine, so I am not sure if the main account, pukyxinhxinh, was banned or deleted? Ban message when attempting to log in: This is an ID has been deleted or blocked from connection What GM banned you (optional): Not sure what to say here
I only play MapleRoyals at home, using either my laptop or my PCs. The last time that I logged on pukyxinhxinh maybe on my PC (after that I logged on my mules). Not sure what you mean by "login details". Generally, I use the same account name, password and pin at home, no other place.
Your account was temporarily banned on 2021-02-09 to prevent malicious users from further accessing your account as they got your login ID and password from other sources online where you use the same login details, and used those in a credential stuffing attack. You can read more about that here: https://royals.ms/forum/threads/account-security.184904/ We have changed your password for your own protection. We won't provide this password to you. In order to play again you need to: - Go to www.royals.ms/controlpanel and choose the 'FORGOT PASSWORD?' feature to reset your password by email (keep in mind the control panel is case sensitive). Do not set your password back to what it was before. - Log in on the control panel with the new password you registered and reset your PIN (email verification is required for this step which is also done in the control panel). - You should now be able to log in on the game client and set up your new PIN to then start playing again! If for some reason you're unable to remember your email or lost access to the email you signed up with, and are unable to recover that email from your email provider you can: Don't post this information in your ban appeal, make a thread at: Spoiler https://royals.ms/forum/forums/support-requests.111/ with the following details: EMAIL RECOVERY 1) Your character names (IGN): 2) The date of birth associated with your account (DD-MM-YYYY): 3) The email addresses you think might be associated with your account: 4) Your account username (Game Login ID): 5) The last time you played: Only choose this option as a last resort after you have tried all the email addresses you can think of that you might have used. Processing these requests will take a long time so really give it your all before you follow these steps. We have restored the accounts that were accessed by the malicious users back to a state before the malicious users logged in on them to restore your mesos and items because we noticed brute force attempts on PINs with the help of a bot net. Extra security measures to prevent brute forces have been put in place since 2021-02-09. Cybersecurity is very important as malicious internet users are at an all time high in 2021. We suggest that you protect yourself from these types of attacks by never using the same login credentials anywhere online and looking into getting a password manager to stay organized in your daily online activities as you can never be too sure about the data security of the platforms that you use.
Hello, as it has been over a week since you have been given further instructions on how to recover your account and there has been no additional responses to this ban appeal, I am going to assume you have made it back online safely. If you are still experiencing issues logging in, please leave a reply to this thread.
