ALL Your Character Names: Nephenthos or Nepherenthan ( its been a few years ) Last thing you did: Havent played for a few years Why do you think you got banned?: No idea, I just came back. control panel on website logs in normally but ingame i get blocked Ban message when attempting to log in: This is an ID that has been deleted or blocked from connection. Please check again. What GM banned you (optional): I read the article and changed my password and resetted my pic and pin. if there is anymore i can do to speed up the process let me know.
Your account was temporarily banned on 2021-02-09 to prevent malicious users from further accessing your account as they got your login ID and password from other sources online where you use the same login details, and used those in a credential stuffing attack. You can read more about that here: https://royals.ms/forum/threads/account-security.184904/ We have changed your password for your own protection. We wont provide this password to you. In order to play again you need to: - Go to www.royals.ms/controlpanel and choose the 'FORGOT PASSWORD?' feature to reset your password by email (keep in mind the control panel is case sensitive). Do not set your password back to what it was before. - Log in on the control panel with the new password you registered and reset your PIN (email verification is required for this step which is also done in the control panel). - You should now be able to log in on the game client and set up your new PIN to then start playing again! If for some reason you're unable to remember your email or lost access to the email you signed up with, and are unable to recover that email from your email provider you can: Don't post this information in your ban appeal, make a thread at: Spoiler: Email recovery https://royals.ms/forum/forums/support-requests.111/ with the following details: EMAIL RECOVERY 1) Your character names (IGN): 2) The date of birth associated with your account (DD-MM-YYYY): 3) The email addresses you think might be associated with your account: 4) Your account username (Game Login ID): 5) The last time you played: Only choose this option as a last resort after you have tried all the email addresses you can think of that you might have used. Processing these requests will take a long time so really give it your all before you follow these steps. We have restored the accounts that were accessed by the malicious users back to a state before the malicious users logged in on them to restore your mesos and items because we noticed brute force attempts on PINs with the help of a bot net. Extra security measures to prevent brute forces have been put in place since 2021-02-09. Cyber security is very important as malicious internet users are at an all time high in 2021. We suggest that you protect yourself from these types of attacks by never using the same login credentials anywhere online and looking into getting a password manager to stay organized in your daily online activities as you can never be too sure about the data security of the platforms that you use.
i already resetted everything. and since i cant reset my pin again but the game wants me to reset my pin im still locked out of my account
Hello, We are aware of some players who are experiencing this issue. You will be updated as soon as there is a solution. Have a good one!
Do we have any update on this issue regarding the account being unbanned but due to technical issues not being able to reset my pin and thus still being locked out of my account?
Please follow the rest of Tim's instructions to regain access to your account! If you are still struggling to gain access to your account feel free to leave a comment on this thread
i have done everything that Tim described but i already resetted my PIN before my account got unbanned. so when I try to login in to the game now it says I have to reset my pin before it will let me into the game to set a new PIN. but when I get to the control panel it says my PIN is already reset and I need to login to the game to set a new one. this is a loop I'm stuck in and thus cannot get into my account.
Try following the recovery steps again and let me know if you're having the same issue. And make sure you're doing all of these steps through the Control Panel and not through the game!
Hello, as it has been over a week since you have been given further instructions on how to recover your account and there has been no additional responses to this ban appeal, I am going to assume you have made it back online safely. If you are still experiencing issues logging in, please leave a reply to this thread.
