Closed Ban Appeal

Discussion in 'Ban Appeal' started by matteox3, Mar 28, 2024.

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  1. matteox3
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    matteox3 Member

    Joined:
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    IGN:
    Warranty
    Level:
    132
    All Your Character Names:
    Warranty

    Last thing you did:
    Training at Ulu2 map or in henesys

    Why do you think you got banned?:

    inactivity? i was quite active about 2-3 years ago i am around a 130ish bishop and i would love to get back into this game


    Ban message when attempting to log in:

    This account has been deleted or blocked from connection.

    What GM banned you (optional):

    N/A
     
  2. matteox3
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    matteox3 Member

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    @Bacon hello, can you please help me, I would like to resolve this issue if possible thanks :)
     
  3. Stephen
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    Stephen GM

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    Please do not @ the GMs. It doesn't make your appeal get answered any quicker.

    With that being said;

    Unfortunately, it seems that your account was hacked, and was banned to prevent further damage.

    You will have to go to the Control Panel and change your credentials here:

    https://mapleroyals.com/controlpanel/login

    We recommend using credentials unique to MapleRoyals only.

    You should also make a post in the Support Request forum here:

    https://mapleroyals.com/forum/forums/support-requests.111/

    In your request, please include the following information:

    All your character names (IGNs):
    The date of birth associated with your account (DD-MM-YYYY):
    The email addresses you think might be associated with your account:
    Your account username (Game Login ID):
    The last time you played*:

    *Please provide an estimation if unsure

    Do not post any of the above information on this thread, as this one is public. The Support Request Forum is private.

    Once all that is done, an Admin will be required for the next step. I will let them know of your request, but it will likely take some time before they get to it, as they always have a lot of tasks to take care of.

    You may play on your other accounts and create new ones in the meantime. Once you create the thread in the Support Request Forum, your account recovery will continue with the Admins on there.

    I will be closing this report in the meantime, but you can still respond here if you have any questions.

    Good luck.
     

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