Closed Ban Appeal

Discussion in 'Ban Appeal' started by q876611858, Jun 20, 2016.

  1. q876611858
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    q876611858 Member

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    Character Name:LiHua/HEJIN/shuangshuang/puppys/fairandice/heiheihei/ShuaiBiYu/ksn4399/BaiduDaShen
    Last thing you did:We are hunting in order to upgrade.
    Why do you think you got banned?:we were using VPN connection, someone on the same VPN use cheating program, we have been implicated
    Ban message when attempting to log in:Your account has been permanently banned serious violation of the rules.therefore you will be unable to use this account. Details: Sila permanently banned MamaMiyo:Hacking/Taking advantage of a hacker
    What GM banned you (optional):Do not know.
    We, a group of friends, play with the server, because of China's network problems, we must use VPN (XunDa, www.xundavpn.com), we use the IP in the United States, we do not know how our account been forbidden,Could you tell me the reasons?We do not use any cheating program.
     
    q876611858, Jun 20, 2016
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  2. q876611858
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    q876611858 Member

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    GuGeDaShen the other one
     
    q876611858, Jun 20, 2016
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  3. q876611858
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    q876611858 Member

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    And DavidBeckham
     
    q876611858, Jun 20, 2016
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  4. Dimitri
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    Dimitri Saint of Horses

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    Don't tag GMs or Admins unless you were asked to do so. Please be patient while we look into your ban.
     
    Dimitri, Jun 20, 2016
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    NMNA and a565345 like this.
  5. q876611858
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    q876611858 Member

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    Thanks!
     
    q876611858, Jun 20, 2016
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  6. q876611858
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    q876611858 Member

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    We find the guys who use the cheating program,Or need we call them over stated that they use cheating program, we did not use.
     
    q876611858, Jun 21, 2016
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  7. q876611858
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    q876611858 Member

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    And Amao
     
    q876611858, Jun 21, 2016
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  8. Tim
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    Tim Administrator

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    seems like you all got caught up in the ban of someone that was also using the same VPN as you guys. ultimately you're responsible for the connection that you use to play the game. You will have to find a different solution to playing since this IP will remain blocked. Once you found a different way to play let me know so I can detach you from that IP and unban you. I suggest you dont use public VPNs anymore though.
     
    Tim, Jun 21, 2016
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  9. q876611858
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    q876611858 Member

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    We still use the VPN, but we aren't use the IP in the United State.
     
    q876611858, Jun 21, 2016
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  10. q876611858
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    q876611858 Member

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    We now use the IP in Korea, Japan and other countries。
     
    q876611858, Jun 21, 2016
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  11. q876611858
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    Can you put the line outside the United States to give us open?
     
    q876611858, Jun 22, 2016
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  12. Tim
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    Tim Administrator

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    While I dont mind helping you guys out for this ban that affected you all I don't plan on unbanning you every time someone gets banned on the same public VPN that you use. Ultimately you're responsible for the connection you play from as well so as I suggested find a different way (paid/personalized VPN subscriptions or your regular internet) to connect to the game because anyone with malicious intentions can ruin your mapleroyals experience by using the same public VPN IP.

    For now you've been unbanned.
     
    Tim, Jun 23, 2016
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  13. q876611858
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    q876611858 Member

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    Thank you very much！We will cherish this opportunity.
     
    q876611858, Jun 23, 2016
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  14. q876611858
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    This account is still banned,my own account. Character name is LiHua.
     
    q876611858, Jun 23, 2016
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  15. Tim
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    Tim Administrator

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    try now
     
    Tim, Jun 23, 2016
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