I have stucked in log screan for 5 days,and I have tried Troubleshooting Guild but it not work. Then I made a wrong thread that I think I must be in IP banned. But I had contact GM like Matt ,Dimitri(So sorry to bother many of you staff,thanks for your replied) and tried their tips, still not help a lot. Then I tried to contact John, he said I'm not in IP banned list, I may make a technical help. I played with windows 10, sometimes use VMwave to play on Win 7(after this I know you not suggest us to use it),btw dual playis not avalable on win10. Is there have any tips to do that? Hmm... Totally I can't not pass the log in screan now...I think I need some help to solve this problem first(at least i wanna be able to play ;(( )