Cannot launch game bug, instant crash.

Discussion in 'Report Bug' started by shinsoo, Sep 25, 2023.

  1. shinsoo
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    shinsoo Member

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    I tried the crash fix with the windows 7 compatibility fix post, but I still cannot launch the game. It worked for a while, but once I exited the game one time and tried to relaunch, I now just insta crash again. The error given to me is this.
    bug.PNG
     
  2. shinsoo
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    Also, I did try to uninstall and reinstall, and I still get the same issue.
     
  3. Rielle
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    Rielle Game Balancer

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    Does this error occur when you toggle compatibility mode?
     
  4. shinsoo
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    Yes it does.
     
  5. Rielle
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    Rielle Game Balancer

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    What device and OS are you trying to play from? Also can you make you added an exception for your MapleRoyals folder in your antivirus?
     
  6. shinsoo
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    Windows PC using Windows 10. I have not tried that. What would I need to try? Just allow the app through the firewall?
     
  7. shinsoo
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    I tried to disable antivirus temporarily to see if the game would launch, but no it still doesn't seem to want to launch and I get the same error.
     
  8. Rielle
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    Rielle Game Balancer

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    If you have windows defender on, try going to Windows Security > Virus & threat protection > Under "Virus & threat protection settings" click Manage Settings > Under "Exclusions" click Add or remove exclusions > Add your whole MapleRoyals folder
     
  9. Rielle
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    You might also need to reinstall again as your defender might have deleted some necessary files already.
     

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