Solved [Solution Given] Can't enter game after entering PIC/PIN on the character selection screen

Discussion in 'Closed' started by Seaumns, Sep 28, 2022.

  1. Seaumns
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    Seaumns Donator

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    Yeah so that's literally my issue. I can login all fine until I get to the character selection screen and after I enter my PIN usually the character walks for a few seconds and then I enter the game. For some reason today, maybe starting 3 hours ago, after I enter the PIN I walk for like 10 seconds before it disconnected me to the home screen. Says my accounts logged in and try again later, I try 10 seconds later and have the exact same issue. And no I don't have a VPN installed on this computer. I was able to log in fine earlier today as well.

    Tried on 2 accounts/characters.

    IGN: Soemnn
     
  2. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Would like to confirm a few things

    1) what's your country/region?
    2) it affects all of your accounts?
    *not just specific characters
    3) are you connecting from home Wifi?
    4) using any VPNs?
    5) any other details you feel could be related to this
     
  3. BeerRus7
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    BeerRus7 Member

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    I have a similar problem. After I input my pin, my character walks for about 7 seconds, then it says unable to log on the game server.

    1) what's your country/region? USA/California
    2) it affects all of your accounts? yes
    *not just specific characters
    3) are you connecting from home Wifi? yes
    4) using any VPNs? no
    5) any other details you feel could be related to this? Not that I know of.
     
  4. Seaumns
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    Seaumns Donator

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    1) what's your country/region? Australia
    2) it affects all of your accounts? Yes, tried on 2 accounts
    *not just specific characters Both characters I tried
    3) are you connecting from home Wifi? No, via ethernet cable
    4) using any VPNs? No
    5) any other details you feel could be related to this
    It was working fine today, I logged off and tried to login a few hours later and have bee having this issue, did nothing else I wouldn't do normally
     
  5. Seaumns
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    Seaumns Donator

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    Tada suddenly its fixed.. ! Thank you if you were the person who fixed it
     
  6. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Might be a temporary network issue then

    Not seeing any patterns for now
     
  7. BeerRus7
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    BeerRus7 Member

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    i was able to log in now. a little slow but i am in. thank you
     

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