Closed Can't log in when already type right password

Discussion in 'Closed' started by baptistezhao, Apr 19, 2020.

  1. baptistezhao
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    baptistezhao Well-Known Member

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    Problem: print error incorrect password
    Details: I confirm i input the correct password, but can't log in.
    I go to control panel try to log in but password can't go in aswell.
    Then i type forgot password and want to reset password but still don't receive any e-mail.
    My another cracter don't have this problem can log in game and control panel and also verify e-mail.
     
    baptistezhao, Apr 19, 2020
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  2. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Previously password can only be length of 12, increased to 100 now

    Try login with first 12 alphanumeric of your password
     
    Dave Deviluke, Apr 19, 2020
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  3. baptistezhao
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    baptistezhao Well-Known Member

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    thank you can log in now.
    plz close this thread thanks
     
    baptistezhao, Apr 19, 2020
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  4. baptistezhao
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    baptistezhao Well-Known Member

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    um i can log in my control panel but in game it still says this is an incorrect password
     
    baptistezhao, Apr 19, 2020
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  5. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Try reset your password at control panel, may have been corrupted after the patch
     
    Dave Deviluke, Apr 19, 2020
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  6. baptistezhao
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    baptistezhao Well-Known Member

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    i try to reset password for twice. Is password reset in control panel is reset control panel's password not for game?
     
    baptistezhao, Apr 19, 2020
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  7. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    it is
     
    Dave Deviluke, Apr 19, 2020
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  8. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Dave Deviluke, Apr 19, 2020
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