Can't log in

Discussion in 'Closed' started by Thornwhip, May 12, 2015.

  1. Thornwhip
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    Thornwhip Member

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    HolyHealer
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    IGN: HolyHealer
    Problem: I am unable to log in
    Details: I got disconnected earlier and I thought nothing of it; when I returned to the game later it wouldn't let me log in. I gave it a few hours to see if it goes away, but I still can't access my account, getting the character stuck logged in message. I know I'm supposed to log in to the Control Panel and go to Character Fixes, but I get this message:

    Control Panel


    The username or password is incorrect. Please try again.
    You will be redirected in 3 seconds

    I am 100% sure I am using the right username and password, because they work to log in on the client. Is it broken? If not, what can I do to solve this issue?
     
  2. Andreas
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    Andreas Donator

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    Is your password longer than 12 characters?
     
  3. Thornwhip
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    Thornwhip Member

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    It has 13 characters
     
  4. Andreas
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    Andreas Donator

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    okey waht you need to do is make a post in character issues and follow the correct format, you need a password change.
     
  5. Thornwhip
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    Thornwhip Member

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    Thank you ^^
     

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