Solved [Solution Given] can't open game: 88.2 version due to virus alert???

Discussion in 'Closed' started by maplewitch, Dec 8, 2023.

  1. maplewitch
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    maplewitch Member

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    ever since 88 got updated, my computer keeps finding trojan viruses inside the download
    it won't let me open it after download, no matter how many times i've tried...
    adding a picture via attached files, it has a problem with a specific file.
    i can see that my anti-virus windows software removes "trojan" files that the download folder contains. but this didn't happen before. why are there viruses in there??

    message contains following text:
    "Failed updating the game: open ijl15.dll: Operation did not
    complete successfully because the file contains a virus or potentially unwanted software."

    can you help me please??
     

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  2. Dave Deviluke
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    Dave Deviluke Forum Moderator

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  3. maplewitch
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    maplewitch Member

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    thank you for the quick reply. i am adding info:
    however, i can see as my computer is reacting to the game, it shows me which file the defender has removed: some of them are literally named "trojan". how can i be sure my computer is safe when downloading mapleroyals?
     
  4. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    The "trojan" is detected due to Royals files not having the official Nexon signature

    This also occurs in their legit game files as this is how they combat piracy and hoping players would quit Royals
    https://maplestory.nexon.net/news/24299/known-issue-anti-virus-false-detections

    Should you want to be very sure the game files is safe before downloading or installing, you would have to consult with the anti-virus company but they would advise you to not play any private servers instead
     
  5. maplewitch
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    maplewitch Member

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    Ah, i see
    thank u so much for the detailed reply. i will try to use the exclusion tab, and will update this thread with the result as soon as possible.
    thanks!~
     
  6. maplewitch
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    maplewitch Member

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    update: once defender was off, i was able to play the game. SOLVED!
    thank u so much!~
     

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