Solved [Solution Given] Constant DC back to main log in screen

Discussion in 'Closed' started by Barrage, Jan 4, 2024.

  1. Barrage
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    Barrage Well-Known Member

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    Ign - Barrage, Kanife, Mullet, Unitz

    Constantly dcing every 10sec - 5mins

    Never shuts down the client only dcs me back to the main log in screen with message *unable to connect to server*

    Therefore I am a FM hoe now as it is too unstable to play the actual game

    Has started happening since thanks giving event.

    Have tried
    *multiple different wifis
    *windows defender fix
    *disabling full screen resolutions
     
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  2. Dave Deviluke
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    Dave Deviluke Forum Moderator

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  3. Barrage
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    Barrage Well-Known Member

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    Hi Dave,
    I've also tried it on mobile data hotspot
    No other antiviruses that I know of
    Thanks
     
  4. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    You mentioned it happened since Thanksgiving, do you remember the exact date?

    Also, what's your country and ISP?
     
  5. Barrage
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    Barrage Well-Known Member

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    Which ever date thanks giving started which I cant remember.
    But it has been 5x worse when the xmas even started.

    Country NewZealand (spark) and Australia I use Starlink. I'm use them 50/50
     
  6. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Both network will face the exact same issue?

    Have you done a ping test to confirm if any package loss from your network to Royals?

    CMD test
    Open CMD and type ping 51.68.205.179 -t
    And let it send about 50~100 times
    Note: Ctrl C to stop the continuous pings
     
  7. Barrage
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    Barrage Well-Known Member

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    Hi Dave,

    First attempt says: sent 372, recieved 371. Failed 1 times. Highest 595ms lowest 362ms.
    Failed once on about the 30th ping.

    Second attempt : sent 120 recieved 120 0 fails. Highest 581ms avg 416ms lowest 366ms.

    Do you want me to try a bit more?

    Update : Just tried the ping test again with royals running, still dcing frequently and no time out errors on the CMD while I'm dcing.
     
  8. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Are you able to use another network instead?

    Cause for latency or ping above 300, it's expected to experience lag (potential disconnections)
    Your test result of 400~500+ is very high

    My own test results
    upload_2024-1-6_14-21-20.png

    You may also request your buddies/guildmates to do the same test and compare the differences
    (it's not normal to get such a high ping/latency)
     
  9. Barrage
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    Barrage Well-Known Member

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    Nope I cant use another network while I'm away at work. Would getting a VPN help?

    Just confused why I never had problems for the last 8 years and now it's happening out of no where on 3 different networks

    Edit. Maybe I will try the server on a different device and see if it fixes it
     
    Last edited: Jan 6, 2024
  10. Dave Deviluke
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    Dave Deviluke Forum Moderator

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  11. Barrage
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    Barrage Well-Known Member

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    I can let you know in about 3 weeks when I get home to try the other 2.
     
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  12. Caesium
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    Caesium Active Member

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    Hi, sorry for the intrusion. I'm facing the same issue, thought it would be better to reply here rather than making a new thread.

    I've never experienced these constant DC in all the previous years I've played the game. I'm not entirely sure in which patch was the problem introduced in my case, because I didn't play much in November-December last year. I picked it up again recently after these 2 months of absence.

    I tried your ping test and these are my results:

    image_2024-01-07_012417821.png

    Can you provide help to me as well?
     
  13. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Your ping result looks fine, did you do the test when facing the disconnections?
     
  14. Caesium
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    Caesium Active Member

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    Yes, I did a couple of these tests after the DCs, all of them share similar results.
     
  15. Barrage
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    Barrage Well-Known Member

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    Sounds like we have the same problem then Cae :) Cause I've played since 2014 and havnt had any problems until these recent updates
     
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  16. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Is there a pattern for the disconnections such as only occur for certain character or skill or it happens randomly to any characters

    Do you disconnect while afking in FM too?
     
  17. Caesium
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    Caesium Active Member

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    Yes, it also happens when I afk in FM.

    I'm currently raising 2 characters, and so far the DCs has happened on both of them.

    One thing that comes to mind are the shoutout smegas, because my client lags for like a third of a second before one appears on the screen. I don't know if that happens to everyone, just me, or people with low spec laptops. Sometimes it feels like a smega is going to pop up but then I get DCd. Shoutout smegas being the problem doesn't make much sense though, if we consider they have been in our server for a long time, so it's more like an uninformed guess.

    Besides that, I formatted my laptop around October and started having these issues when I reinstalled the game this month, so maybe I was missing doing some config stuff. I also tried with both the WZ and the IMG setups but the problem persists. I've been looking on the forums for the tech troubleshoot thread I used to know but couldn't find it lol. Is there anything else I have to do besides turning off the in game server clock?
     
  18. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Are the 2 characters using any store or merchant permits?

    The avatar megaphone does lag the game, but it shouldn't be so serious till disconnects or crashes unless you are bossing at the time
    You may try off-ing the megaphones for 2~3 days to see if it's the root cause (unlikely)

    I don't think you are missing any config stuff as long as your Windows Update is running normally, unless you are using a counterfeit version of Windows

    There isn't a need to turn off the server clock, that issue only occurs for a specific patch and has since been fixed
     
  19. Brown Sugar
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    Brown Sugar Member

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    is there a possibility that these issues are server sided? cause the game has been running smoothly for all of us until the new patch that's when a few(and a lot more haven't said nun) of us started having these problems? I really wanna do bosses again
     
  20. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    If it's server side issue, it would occur for everyone instead of individual or separate incidents

    Are you facing the exact same issue as the above reports?
     

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