Closed D/C from zak ch 1.

Discussion in 'Closed' started by mrle101, Jan 21, 2018.

  1. mrle101
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    mrle101 Well-Known Member

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    GN: SmirnoffRed

    Problem: disconnect at Zak at ch 1 during the somewhat server crash. (4.05 PM AU time: 5:05 AM servertime)

    Details: Seems as though a few channels crashed for a split second and half the team disconnected. (still a few people inside.) Sorry I couldn't get a picture of my team because I thought it was just me having my own internet problems. was wondering if it was possible for some sort of refund, etc.
    Also would like to apologise for posting this in the wrong section in my first attempt as I posted it in bugs.
    Thanks,
     

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  2. Yan
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    Yan Donator

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    Confirmed, contact a gm in-game to have your b2 zakum refunded.
     
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  3. mrle101
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    mrle101 Well-Known Member

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    are there currently any gm's online able to refund and just wondering do i just smega for them in-game?
     
  4. Kai
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    Kai Donator

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    I can't see from your screenshot of the list of IGNs to refund.
     
  5. mrle101
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    mrle101 Well-Known Member

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    that would be me (SmirnoffRed) and Natieh who disconnected. are you available at this moment? or am i just refunded another zakum entry
     
  6. Kai
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    Kai Donator

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    I can't see "Natieh" in the screenshot.
     
  7. mrle101
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    mrle101 Well-Known Member

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    ah, fair enough. it was only him and I who d/c'd. As I don't have a clearer screenshot of his ign/character, don't worry about it i guess. I've been refunded though?
     
  8. Kai
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    Kai Donator

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    If it's just him and you who disconnected, did the rest disconnect? If not, have they killed the Zakum?
     
  9. mrle101
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    mrle101 Well-Known Member

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    yeah they did finish it, if i remember correctly the bishop and dark knight were the only ones able to continue when the crash happened
     
  10. Kai
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    Kai Donator

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    Then unfortunately, I can't refund you for that.
     
  11. mrle101
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    mrle101 Well-Known Member

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    so theres no compensation at all? its not like it was just me and him, half the server crashed including other channels also.
    but if thats the case. fair.enough.
     
  12. Kai
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    Kai Donator

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    I acknowledged that the server was unstable at that point, but we don't ever refund for runs that have been completed. Normally, what players would do for refunds would be the entire team taking a screenshot together, showing ~servertime, and not completing the run (i.e. leaving the expedition). In your case, the rest of you party who didn't disconnect managed to complete the run successfully, despite the server being unstable.
     
  13. mrle101
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    mrle101 Well-Known Member

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    understandable, thanks for info.
     

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