Closed disappeared item

Discussion in 'Closed' started by lambaz, Aug 22, 2023.

  1. lambaz
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    lambaz Well-Known Member

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    IGN: ooga
    Problem: Ryko Chair disappeared
    Details: Hi, two days ago i had my Ryko Chair (i remember vividly using it in Cutlet's giveaway on ch6 henesys), and now it's gone from my inventory. i'm certain i didn't drop/sell it, so help would be appreciated :)
    chair was originally obtained from chair-gacha. the same thing happened to me a few years ago with my Giant Ducky Chair, and the issue was solved.
    thanks for all your hard work, waiting for your reply :)
     
  2. Dave Deviluke
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    Dave Deviluke Forum Moderator

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  3. lambaz
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    lambaz Well-Known Member

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    last time i remember having the chair was around 3 am at the 20th (servertime), at Cutlet's giveaway in ch6 henesys park. i used it to show off and that sin of pride cost me dearly :(
    checked storage + all other chrs, no Ryko was found :(
    idk if it's relevant but i haven't logged in a ages previous to that time
     
  4. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Will forward the stated timing [20th Aug, around 3 AM (UTC)] to the Admins to see if they can find anything such as corrupted data

    *In the unfortunate situation of the chair being accidentally dropped or sold, we are unable to recover it
     
  5. lambaz
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    lambaz Well-Known Member

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    thank you so much :)
     
  6. Matt
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    Matt Administrator

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    I've checked what I can, but an item such as Ryko Chair isn't something we currently track every single movement of, so unfortunately I'm unable to tell you what has happened to the item. I can see that you did have this chair in our DB backup from the last Server Check, and you also did not sell this chair in a merchant/store since then, and the chair is not on any of your characters or in storage or Fredrick. This leaves possible scenarios such as accidental dropping or accidental selling to NPC. As far as we are aware, there is no situation (outside of the current Golden Zakum Helmet issue) where a regular non-cash item should disappear randomly. Because there are no known issues regarding regular non-cash items disappearing, we are unfortunately unable to refund your chair at this time.
     
  7. lambaz
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    lambaz Well-Known Member

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    wow that's sad
    kind of a weird coincidence that an item would disappear on my first log in over a year and the cause isn't a bug
    thank you both for looking into it
    :(((
     
  8. lambaz
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    lambaz Well-Known Member

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    Hey, just a minute ago i used my Ghost Ship Chair by double clicking on it and it was dropped. after picking it up i tried repeating the phenomenon so i can vid the bug, but it doesn't happen again.
    please check it, i don't think it's a misclick on my part but i could be wrong.
    Toodle-oo
     
  9. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    But there isn't anything odd about the situation for me to forward to the Admins
     
  10. OldOwl
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    OldOwl Donator

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