Disconnected from login server upon character selection

Discussion in 'Closed' started by Winox, Nov 30, 2020.

  1. Winox
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    Winox Member

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    Character Name:Winox
    Where are you having an issue(s): Disconnected from login server after selecting my character
    Date and Time when issue(s) occurred (GMT):1:20am GMT+8
    Details of the issue:i have the newest update and i am unable to login
    What error code were you given(if any): none
    If it can be replicated, please provide a screenshot or recording of the issue occurring:none
     
    Winox, Nov 30, 2020
    #1
  2. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Which country/region are you from?

    And do you have any VPNs installed?
     
    Dave Deviluke, Nov 30, 2020
    #2
  3. Winox
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    Winox Member

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    i am from Brunei and no i currently do not use a vpn
     
    Winox, Nov 30, 2020
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  4. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Please kindly try a clean re-install - delete Royals folder, re-install, restart PC
     
    Dave Deviluke, Nov 30, 2020
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  5. Winox
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    Winox Member

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    done that same problem
     
    Winox, Nov 30, 2020
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  6. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Does this occur to all of your characters?

    Or only one account?
     
    Dave Deviluke, Dec 1, 2020
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  7. Winox
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    Winox Member

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    all characters i made a new account to test and even the new account cant conntect
     
    Winox, Dec 1, 2020
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  8. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    These are my network adapters, can you double check yours as well and see if any additional ones are installed?

    [​IMG]
     
    Dave Deviluke, Dec 1, 2020
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  9. Winox
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    Winox Member

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    i have checked let me send a screenshot

    [​IMG]
    [​IMG]
     
    Winox, Dec 1, 2020
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  10. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Currently, I am unable to detect anything wrong with your connection based on the info so far, can you bump your Ban Appeal and asked if your MAC address is banned?

    As the error message you are facing could be caused by banned MAC address
     
    Dave Deviluke, Dec 1, 2020
    #10
  11. Winox
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    Winox Member

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    i believe my ban appeal has been closed let me make a new appeal to get an admin to check
     
    Winox, Dec 1, 2020
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