IGN: Kilat Server time around 17:10 - 04/aug/2023 Helm stat: INT 24 Was testing to drop my G Zak helm as I thought g zap helm was still tradable. There was no prompt that showed message saying I can't recover it after being drop. Appreciate any help I can get
Hello, sorry to hear about the unfortunate accident of losing the [Golden Zakum Helmet] due to a lack of warning prompt The Devs are looking into the issue and will be figuring out a way to restore the helm that was accidentally dropped As this may take some time, your patience is much appreciated
Sorry for the delay in responding, unfortunately it took a bit longer than expected to get a copy of the database backup from the Server Check before the issue started for us to be able to issue the item refunds. A GM will need to refund you the item in game, please can you reply here when you are in game to make it easier for us to find you. Or if you would like to schedule a time to meet for the refund then please let us know when is best for you. For reference of the GM: 1009000 tuc:6 cuc:2 str:17 dex:17 int:22 luk:16 hp:0 mp:0 watk:0 wdef:156 matk:0 mdef:157 acc:19 eva:20 craft:0 speed:0 jump:0
Hello, please provide us a time range of your usual login timing so that a GM may try to contact you in-game for the refund e.g. 1400 to 1600 server time (UTC)
