error code: - 2147287038 (Unknown error 0x80030002)

Hi,
So I downloaded the new setup today and reinstalled the game, and the game keeps crashing for some reason :/ I keep getting "error code: - 2147287038 (Unknown error 0x80030002).. I tried running it in compatibility mode for windows 7 but didnt help.. please help.. I love this game.. It relaxes me..

I downloaded the setup from google drive, could that be the problem?

Btw, for more info, I can get past the login screen, but when I go to choose a world and channel, it crashes.

I'm posting here because I didn't see that there was a technical page at first.

 

Please post a screenshot of your MapleRoyals folder and include file size and last edited date.

 

i have the same problem

 

You are not having the same problem when the error code is different, your files also seem to be up to date.
Please make your own thread, and explain what issue you are having and where.

 

when i open mapleroyals. the error code appears like the pictures above.

 

and i just downloaded it yesterday. so it must be the latest verison.

 

I have the exact same problem!!!

 

Just logged in with the old client (had it on my laptop), and this issue doesn't appear.

 

my cash equip "Cutie Birk Wings" disappeared when I logged in. I go to the cash shop and see that this item is "New". maybe the new client is trying to load my existing item but is not in the database? (im just guessing, I'm a software engineer)

 

That item was removed as it was a duplicate, since you have already been able to login, you should be able to use the new files without any further issues.

 

I still have the problem. Can't log in.

 

Thank you for replying andreas, the mapleroyals file says the last date modified was july 23rd, 2018 and the file size of mapleroyals itself is 9688kb, while the folder size is 2.39 GB.

 

Then can i get the cape back?? Its deleted from my inventory and its not in the cash inventory either...

 

yes. My mapleroyals is the same last date and file size as yours. so how can i log in successfully instead of the error code appears?

 

im not sure, im waiting for andreas to reply.. hopefully he will reply.. i cant play my favorite game for now..

 

You will need to provide a character name from the account you are having trouble playing from.

 

I'm also having a same problem, Do I also need to provide you character name from my account ?

 

It's very unlikely that you are still having this problem as of the update today, so you need to first make sure that there is still a problem, however if you still do follow this:

• Make sure your files are updated as of Update 56: https://royals.ms/forum/threads/update-56-22-09-2018.129206/
  
• If that doesn't help then you need to make a character issue thread with more information: https://royals.ms/forum/forums/character-issues.55/