Solved [Solution Given] Failed to install the lastest version. Please help

Discussion in 'Closed' started by JJenebellee, Dec 26, 2023.

  1. JJenebellee
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    Date: 26/12/2023, 8.16pm (GMT+8)

    Hello,

    I finish install the latest version but I can't open the game. A system error state: " FAiled updating the game: Get "https://cdn.royals.ms/info/mr": EOF "

    How to solve this problem?

    Thank you.

    image.png
     
    JJenebellee, Dec 26, 2023
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  2. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Which country/region are you from?
     
    Dave Deviluke, Dec 26, 2023
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  3. JJenebellee
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    JJenebellee Member

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    Brunei Darussalam. Asean
     
    JJenebellee, Dec 26, 2023
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  4. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Dave Deviluke, Dec 26, 2023
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  5. JJenebellee
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    JJenebellee Member

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    I tried to visit, but my antivirus software don't recommend me to..

    WhatsApp Image 2023-12-26 at 21.01.56_ed2eba33.jpg
     
    JJenebellee, Dec 26, 2023
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  6. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Your anti-virus could be blocking the access (to auto-update)

    Please set an exception for the game + website in the firewall section
     
    Dave Deviluke, Dec 26, 2023
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  7. JJenebellee
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    JJenebellee Member

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    Before this latest version, everything works fine. But why only the latest version got this error? By the way, I tried off my antivirus while installing, but I still got the error.
     
    JJenebellee, Dec 26, 2023
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  8. JJenebellee
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    JJenebellee Member

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    and this is what i got from visit the website
    upload_2023-12-26_21-28-13.png
     
    JJenebellee, Dec 26, 2023
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  9. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Cause the anti-virus updated their definitions of what is "bad" and decided to rule the website + connection as "bad"

    You need to set an exception, have you done so yet?
     
    Dave Deviluke, Dec 26, 2023
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  10. JJenebellee
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    JJenebellee Member

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    Yes, i did. After I add exception for mapleroyals.

    upload_2023-12-26_21-45-14.png
     
    JJenebellee, Dec 26, 2023
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  11. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Please either right-click the EXE to run as "Admin"

    Or install elsewhere such as Desktop or Documents instead of the default C drive
     
    Dave Deviluke, Dec 26, 2023
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  12. JJenebellee
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    I tried install at my hdd, it work! Thank you~
     
    JJenebellee, Dec 27, 2023
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