Failed to register 4 digit pin

Discussion in 'Closed' started by fussyLC, Apr 3, 2021.

  1. fussyLC
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    Hi, i have problem in registering 4 digit pin in game. Managed to passed log in after username and password. When asked to key in 4 digit pin, the soft keyboard keep popping out even though i already key in pin i wanted. Even i pressed cancel also the soft keyboard popped out. Please advise.
    Thank you.
     
  2. Sen
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    Hello, could you post a screenshot of the issue that you're having? When you're setting a new PIN I believe you need to enter it twice.
     
  3. fussyLC
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    Hi, Sen. I was stuck after key in pin 1st time, the soft keyboard keep showing (all in white without highlighted letters). I couldn't get to the stage prompting me to type pin for 2nd time also. Thanks.

    p.s. try to upload the image here but show error
     
  4. Sen
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    The easiest way to upload images on the forums would be to link it from an image hosting site. In the mean time, have you updated your game to the latest files as of a few days ago?
     
  5. fussyLC
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    Yes, already updated...downloaded the new one.
     
  6. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Are you still facing this issue?

    If so, please send us a screenshot of the issue so we may confirm the situation
     
  7. fussyLC
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    Hi, Dave. I'm stil facing the issue of couldn't register 4 digit pin. Just can't get pass the 1st stage after key in the pin. I hve problem screenshot to post it. It keep showing error
     
  8. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    If you are unable to upload screenshots to here, please save it as JPEG format and ensure the file size is 1 MB or lesser

    Else you may upload to an image sharing site

    We are unsure what issues you are facing currently
     
  9. fussyLC
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    Hi, finally i manage to upload the image dy. I type the 4 digit pin once, then press enter, ok, it came out like tis. Whole keyboard in white no highlighted alphabets and did not prompt me to re-enter 4 digit pin. I can't continue from here. Please advise. Thanks!
     

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  10. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    So if you press Enter here, it will remain on this screen?
     
  11. fussyLC
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    Yes, Dave..it keep showing this same screen.
     
  12. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Does it happen to only this account?
    Or all other accounts as well?
     
  13. fussyLC
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    I only have 1 account here
     
  14. Dave Deviluke
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    Could you record the part where pressing Enter will create a loop?

    Either via GIF or MP4 format, so that I may request a Dev to check out the issue as I am unable to replicate your issue
     
  15. plumbuseater
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    Having the same problem. Can't even cancel out, have to alt-f4 to exit.
     

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