Failed Updating the Game

Discussion in 'Technical Help' started by Rod_, Oct 17, 2024.

  1. Rod_
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    Rod_ Donator

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    Details of the issue:
    Hello, when I try to launch the game I get the error that is shown in the image below. I've tried this solution attempt and it didn't work:
    1. "Check your DNS settings: Control Panel (View by: is set to Large icons) -> Network and Sharing Center -> Change adapter settings (option located on left-hand side of page) -> Right-click the active connection (Wifi or Ethernet) and select Properties. In the scroll-down list, click on Internet Protocol Version 4 (TCP/IPv4) and select Properties (make sure to not uncheck the box). In the DNS section, set it to "Use the following DNS server addresses:" option. The best ones to use for this case would be 8.8.8.8 as the primary and 1.1.1.1 as the secondary since MapleRoyals utilizes these public DNS servers. Apply the changes by pressing OK, then try launching MapleRoyals and see if this works for you."

    What error code were you given(if any):
    [​IMG]

    Country:
    I'm from Portugal, and I have played this game before without any issues. First time getting this error.
     
  2. Rod_
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    Rod_ Donator

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    Apparently when I disable "Smart Firewall" in my Norton 360 for Gamers antivirus, it works. Anyone knows how I can make an exception list in the firewall for the game's folder so I can keep it enabled all the time?
     

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