You need to send a PM to both John and Katsuruka (in the same PM) with the following information 1) Your account name 2) The date of birth associated with your account 3) The email address associated with your account 4) The sha-1 hash of a new password (the new password itself must be less than 12 characters long) To get the sha-1 hash of your new password, go here: http://www.sha1-online.com/ Enter your password there and press the "hash" button, then paste the hash into the PM. Here is the staff list: http://royals.ms/forum/members/?type=staff