Solved [Solution Given] Game Won't Load/Start

Discussion in 'Closed' started by AmiNoRyuu, Nov 21, 2019.

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  1. AmiNoRyuu
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    AmiNoRyuu Member

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    Big fan of MS right around/before BB. Found this place, really want to play again. However, my computer is making this whole thing a pain.

    1. Windows 10
    2. No Problem Downloading or Installing
    3. Webroot has the exceptions needed (I think?) (I've allowed the files it tried to block and restored the files it tried to quarantine on first run through)
    4. Defender Virus stuff is off, App is allowed through Firewall
    5. Tried restarting
    6. Tried uninstalling and reinstalling
    7. Tried restarting after this
    8. Compatibility is set to Windows 7. Tried windows 98/Me one, didn't work either.
    Edit: 9. Tried that dinput folder thing. Didn't work.

    I double click on my desktop icon, I get the "Do you want this app to make changes to your computer", I press "yes" and then nothing... Which is better than when I first started where it didn't do diddly squat.

    I'm not computer/tech savvy by any means, just been reading other people's threads that were having issues. I probably missed something technical or in depth with the virus or defender so please give me some help!

    TY!
     
    Last edited: Nov 21, 2019
    AmiNoRyuu, Nov 21, 2019
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  2. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    There's no error codes?
     
    Dave Deviluke, Nov 22, 2019
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  3. AmiNoRyuu
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    AmiNoRyuu Member

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    Nope no error codes at all.
     
    AmiNoRyuu, Nov 22, 2019
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  4. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Does your MapleRoyals folder have the 2 exe?

    MapleRoyals.exe
    MapleRoyalsFullScreen.exe

    If have either, launch it
     
    Dave Deviluke, Nov 22, 2019
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  5. AmiNoRyuu
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    AmiNoRyuu Member

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    I have tried launching from both .exe files. Does the same thing. Asks if I want the changes made, I click "yes", and then nothing
     
    AmiNoRyuu, Nov 22, 2019
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  6. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Able to see a screenshot of your MapleRoyals folder?
     
    Dave Deviluke, Nov 22, 2019
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  7. AmiNoRyuu
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    AmiNoRyuu Member

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    Here is a screenshot
     

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    AmiNoRyuu, Nov 22, 2019
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  8. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Try reinstall it at a different location like Documents
     
    Dave Deviluke, Nov 22, 2019
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  9. AmiNoRyuu
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    AmiNoRyuu Member

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    Trying. Will post results in a minute.

    Edit: Same Results when downloaded into Documents
     
    AmiNoRyuu, Nov 22, 2019
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  10. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Can I see the screenshot of the confirmation message when you launch the exe?
     
    Dave Deviluke, Nov 22, 2019
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  11. AmiNoRyuu
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    AmiNoRyuu Member

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    I had to take a photo, since the screen copy doesn't work when it's in the mode.
     

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    AmiNoRyuu, Nov 22, 2019
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  12. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Currently don't see any issues that doesn't allow Royals to run

    Thinking is it your anti virus or Windows defender real time scanning stopping it

    Heading to work currently, only able to use TeamViewer to check your PC after work
     
    Dave Deviluke, Nov 22, 2019
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  13. AmiNoRyuu
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    AmiNoRyuu Member

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    I'll get my techy roommate to check what I might have missed. He's home now.


    Thanks for the help so far
     
    AmiNoRyuu, Nov 22, 2019
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  14. AmiNoRyuu
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    AmiNoRyuu Member

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    Okay so I turned off Webroot entirely and it RAN. THAT START UP MUSIC OH MY ACHING HEART

    So now to figure out what webroot is blocking so I can play.
     
    AmiNoRyuu, Nov 22, 2019
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  15. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Probably is their real time scanning then

    Never heard of this anti virus though
     
    Dave Deviluke, Nov 22, 2019
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  16. AmiNoRyuu
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    AmiNoRyuu Member

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    We really like webroot here. It's not given us any trouble (unlike Norton) until now. It is their realtime scanning, and I turn it off, load up the game, and then turn it on again and it runs fine so no idea. But I'm just basking in the music of the character selection screen right now lol

    edit: it just booted me so I guess when I play I'll have to have it off.
     
    Last edited: Nov 22, 2019
    AmiNoRyuu, Nov 22, 2019
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  17. Dave Deviluke
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    Think you have to check whether webroot able to add MapleRoyals as exclusion and not keep detecting it at real-time scanning
     
    Dave Deviluke, Nov 22, 2019
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  18. AmiNoRyuu
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    AmiNoRyuu Member

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    I don't think there's any way to do that after the research I've done sadly. I've "allowed" all the .exe files but nothing seems to let it through unless I turn off the realtime shield. Even the active processes are allowed. I may try to call webroot's customer service tomorrow and see what they can tell me.

    Thank you again for your help!
     
    AmiNoRyuu, Nov 22, 2019
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    Dave Deviluke likes this.
  19. Muff
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    Muff Donator

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    Just get rid of Webroot. It's a useless program and just slows your computer down. It's classified by most IT professionals as a virus itself as it can't be normally uninstalled but needs a specific tool to completely remove it. Oh and Best Buy owns the software so every one they sell is 100% profit.
     
    Muff, Nov 22, 2019
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  20. AmiNoRyuu
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    AmiNoRyuu Member

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    That's a bold statement. We've never had a problem until now with Webroot, and all our computers run faster and work better than when we had AVG. Do you have any suggestions on what to replace it with since it's supposedly so bad?
     
    AmiNoRyuu, Nov 22, 2019
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