Game won't load

Discussion in 'Closed' started by leftylaura, Apr 19, 2016.

  1. leftylaura
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    leftylaura Member

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    So I downloaded and installed the game and didn't have any issues. When I click on the icon to load the game and hit ok on the popup for verification, the game never pops up. I have Windows 10 on my laptop. Would that have something to do with it?
     
  2. Andreas
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    Andreas Donator

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    • You could try changing the compatibility on the client if you haven't
    • Check task manager if there are any instances of mapleroyals.exe that are stuck
    • Try disable any antivirus/firewall
    • Make sure you don't have the beta installed
     
  3. Neolakia
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    Neolakia Well-Known Member

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  4. leftylaura
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    leftylaura Member

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    Thank you for your help and quick response! So I turned off my anti-virus and it told me it didn't load successfully because there was a possibility of a virus. I am going to try and reinstall it with my anti-virus switched off and see if that works.
     
  5. leftylaura
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    leftylaura Member

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    Neolakia: Thank you for the recommendation, but that was the first thing I tried and I was unsuccessful. :/
     

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