Im experiencing the same problem. Tried different channels, different characters, fixing via the website- still gameclose after character selection.
A character called 'blub' was banned for hacking yesterday. He was using the same MAC Address as you. He was dealing high damage at Stirge.
What?! this is outrageous! Am I banned because of some hacker? also: when was this? (10pm over here now) Its hard to object to your accusations, especially without any info. Could you post \ PM me the details of the case, ie: the time of said hacking, and the MAC address used? If I can argue that during said time of hacking I was online \ asleep it could prove me innocent.