(Help) Account issues

Discussion in 'Help & Advice' started by villigeow, May 29, 2015.

  1. villigeow
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    villigeow Member

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    Hello,

    I've been gaming with my gf for a few days now and we've never had any issue that was non-fixable until now. The only issue we've faced so far is when my gf has registered for an account and on the website, Mapleroyals.com states that her password and ID was incorrect. However, when applied the same details, in-game, there is an account available and her character is there. She is also registered to the forum as "chevely."

    Is there a way to fix this? The sooner we fix this, the faster and more chances we have to vote for Maple Royals. Thanks a bunch.
     
  2. Andreas
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    Andreas Donator

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    Is the password over 12 characters long?

    the server is down so you can't play for now.
     
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  3. villigeow
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    villigeow Member

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    Yes, her password is over 12 characters long.

    You mean the server hosting the website or the server hosting the game? From my current knowledge both are online.
     
  4. Andreas
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    Andreas Donator

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    This is what she needs to do, the server is back didn't notice.

    Katsuruka said:

    Please send John and Katsuruka a PM with the email address and date of birth associated with your account, and also the hash of the new password you've chosen. To get the hash of your new password, go here:
    http://www.sha1-online.com/

    Your password should be less than 12 characters,

    Here is the staff list
    http://royals.ms/forum/members/?type=staff
     
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  5. villigeow
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    villigeow Member

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    Mate, thanks a bunch for your swift help. It could've been our mistake as to have misread perhaps a notice regarding the 12-key-password.

    Cheers!
     
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