How do you reset your password on the main site Control Panel?

Discussion in 'Help & Advice' started by Thecutecat, Mar 10, 2016.

  1. Thecutecat
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    Thecutecat Member

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    For whatever reason my password isn't working
     
  2. Andreas
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    Andreas Donator

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    Does your password work in game or do you have the same problems when you are trying to log into the game?
    You can't reset your password if you don't know your password, if you need help with doing so:

    You need to send a PM to John with the following information:

    1) Your login ID
    2) The date of birth associated with your account
    3) The email address associated with your account
    4) The sha-1 hash of a new password (the new password itself must be less than 12 characters long)

    To get the sha-1 hash of your new password, go here:
    http://www.sha1-online.com/

    Enter your password there and press the "hash" button, then paste the hash into the PM.
     
  3. Thecutecat
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    No my password works fine in game just the main site
    i'm having troubles with
     
  4. Andreas
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    Andreas Donator

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    There is no message for incorrect password, it says "The username or password is incorrect. Please try again.", so you are typing one of them incorrectly.
    If you can log into the game there is no reason why you shouldn't be able to do it at the control panel, if you receive that message.

    That's assuming you are not playing on the beta, since those accounts can't be used for the control panel unless you made them before the last database update.
     
  5. Thecutecat
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    I just made my account on the 9th i still have the emails, I have all my info written down too on a pad. The password isn't working but i want nx . How do i Pm john? Do i got to his homepage on here? Or does he have an email?
     
  6. Andreas
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