Closed I believe my account(s) got hacked...

Discussion in 'Ban Appeal' started by Harweg, Feb 10, 2024.

  1. Harweg
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    Harweg Member

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    Hi Mapleroyals team!

    After few years of not playing, i think my account got hacked and banned :(

    All Your Character Names: Paus, ?? ( im sorry i dont remember.. just my main)
    Last thing you did: I have no clue since it has been years ago.
    Why do you think you got banned?: I think i got hacked because all of my other accounts that i can still access have also all valuable items stolen :(. I dont know if the hacker used my account for malpractice, and if theres any chance i can get it back. I would love to rebuild <3
    Ban message when attempting to login : This is an ID that has been deleted or blocked from connection.
    What GM banned you (optional): ??
     
  2. Bacon
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    Hello. Does the character name MoneyMakerz sound familiar?
     
  3. Harweg
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    Harweg Member

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    Hi Bacon, thanks for your response! That character name is definitely not mine. I can list all my characters names here that i own on my other accounts if that helps! Please let me know.
     
  4. Bacon
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    That would help us if you could list all of your characters. Also does anyone else in your household play MapleRoyals?
     
  5. Harweg
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    Harweg Member

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    Account 1 (Hacked and banned?) :
    Paus - lvl 15x?? bishop
    CannaDK lvl 8x DK
    Aumz ? lvl 1x

    Account 2 (Hacked, items stolen :( ) :
    Herr lvl 165 hero
    Ikov lvl 51 bandit
    Tarrel lvl 51 fire/poison
    Nyxon lvl 45 assasin
    Cannabishh lvl 53 cleric

    Account 3(Possibly also hacked) :
    ScherpeOgen lvl 40 hunter
    xIslander lvl 14 beginner

    Account 4(Possibly also hacked):
    Wiilem lvl 72 marauder
    Koude lvl 6 beginner

    Account 5 (newly created):
    Smerige lvl 45 cleric

    I think i have listed every character i own here now. I have been stupid enough to use similar login details for accounts 1 to 4, hence why i think they managed to empty all of my characters on those accounts. Out of security i have now created a fresh account (5) with completely different details to hopefully keep safe this time..

    And to answer your second question, not in my household, but my younger brother occasionally comes over to play together in the weekends :)

    Additionally, i have also found my way back into my old Forum account with name "Herr" ( similar to one of my characters). I thought i lost it thats why i created a new forum account but if it helps i can also make a thread from my original forum account Herr.

    Thanks in advance for your help in recovering my first account ever made here <3
     
  6. Bacon
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    Hello. Thank you for that information. I have forwarded your appeal over to our admins. Please do not log into any of your other accounts until an admin can respond. I have temporarily banned those accounts until this can be figured out.
     
  7. Harweg
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    Harweg Member

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    Hi Bacon, thank you for that! Ill wait for the admins. Btw, Does that include my newly created account? Or am i okay to continue playing on that one?
     
  8. Bacon
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    That includes your newly created account. Do not play on any accounts until one of our admins can respond as that would be ban evading (at least until we can figure it out).
     
  9. Harweg
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    Harweg Member

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    Ahh sad but okay i understand. Ill wait!
     
  10. Tim
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    Tim Administrator

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    are you able to change the password, pin and pic for your hacked accounts on the control panel?
     
  11. Harweg
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    Harweg Member

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    Hey Tim!

    I just changed the passwords for Account 1 and 3.
    When i try to change the passwords for account 2 and 4, i receive an error :

    Error!
    An unknown error has occurred. Please try again.

    This remains a problem after several attempts, on my other 2 accounts i didnt have this issue and i was able to reset the password.

    Also i have reset the PIN & PIC ( cant change, only reset ) on all of these hacked accounts.

    Thanks in advance for your help.
     
  12. Harweg
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    Harweg Member

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    Nevermind, after trying again just now it worked :)

    All 4 accounts have their passwords changed and pin/pic reset.
     
  13. Tim
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    Tim Administrator

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    whats the character name for your brother that visits sometimes?
     
  14. Harweg
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    Harweg Member

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    His main character is HSNewb. Ill need to ask him to confirm his other characters names if necessary. Please let me know :)
     
  15. Tim
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    Tim Administrator

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    accounts unlocked, you should be able to play again
     

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