Solved [Solution Given] I can't get into the game for the 88 and 88.1 Window10 updates

Discussion in 'Closed' started by vovantam113, Nov 28, 2023.

  1. vovantam113
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    vovantam113 Member

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    I can't get into the game in every way, from adjusting the remaining card to 60hz to turning off all security devices and firewalls.
    and reloading a lot
     
    vovantam113, Nov 28, 2023
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  2. Geto
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    Geto Donator

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    I'd recommend redownload the setup then exclude the file in "Virus & protection" area in the windows firewall, then run the setup as admin.
    After everything was downloaded, exclude the whole folder as well, and the shortcut that was made at desktop.
    Then - everything should run smoothly
     
    Geto, Nov 28, 2023
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  3. vovantam113
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    vovantam113 Member

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    I tried and it didn't work
     
    vovantam113, Nov 28, 2023
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  4. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    What's the error message?
     
    Dave Deviluke, Nov 29, 2023
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  5. vovantam113
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    vovantam113 Member

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    Errỏ code:- 2147467259 ̣Đ unspecified erorĐ
     
    vovantam113, Nov 30, 2023
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  6. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Do you have a screenshot of your monitor(s) Display Hz?

    Also, have you tried the Hz higher than 60?
    As this error occurs when the Hz is lower than 60 (such as 59.99)
     
    Dave Deviluke, Nov 30, 2023
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  7. vovantam113
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    vovantam113 Member

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    Sorry i can't picture and pc is Failed with Windows error: remove MapleRoyals: Access is denied
     
    vovantam113, Nov 30, 2023
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  8. vovantam113
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    vovantam113 Member

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    I make sure to turn off antivirus and always above 60 hz
     
    vovantam113, Nov 30, 2023
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  9. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    So a new error occurred?

    Have you tried installing elsewhere such as Desktop/Documents?
     
    Dave Deviluke, Nov 30, 2023
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  10. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    There's a new update released
    https://royals.ms/forum/threads/update-88-2-31-11-23.226350/
    "Fixed an issue causing the client not to start due to specific monitor refresh rates/resolutions."

    Could you try it out and update here if it works for you?
    (please download the installer instead of using auto-patch)
     
    Dave Deviluke, Dec 1, 2023
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  11. tamweezy
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    tamweezy Well-Known Member

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    i downloaded the new setup files and now my launcher does not open
     
    tamweezy, Dec 1, 2023
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  12. Geto
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    Please do the followings:

    Step 1: delete every single MapleRoyals file you have on your computer.
    Step 2: Re-download the new setup from the website.
    Step 3: Exclude the new setup exe file from the windows firewall (you need to do that in the Virus & Protection area).
    Step 4: Make sure no anti-virus is active, then "Run as administrator" the setup exe.
    Step 5: Exclude both the whole folder of MapleRoyals AND the MapleRoyals.exe file shortcut (or if you went without a shortcut, just the .exe file that you double click to get into the game) from the Virus & Protection area.
    Step 6: Log in the game!

    If you HAVE to use an anti-virus and can't use only Windows Firewall - Please exclude both the setup, the folder, and .exe file from the anti-virus.

    Please try it and let me know if it works.

    Also - wait up for the client to start. it might take a minute.
     
    Geto, Dec 1, 2023
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  13. tamweezy
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    tamweezy Well-Known Member

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    Hello, new files have been downloaded and exclusion to anti-virus has been previously established long ago. "Run as administration" option - but nothing pops up. Opening task manager confirms that the client launched but it is listed under "background processes" instead of being listed in the "Apps" section in Task Manager
     
    tamweezy, Dec 1, 2023
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  14. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Was resolved on another post
    https://royals.ms/forum/threads/upd...n-once-launch-the-client.226375/#post-1379215
     
    Dave Deviluke, Dec 2, 2023
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