Open Issue: Cannot get past character selection screen - MAC ban on account.

Discussion in 'Ban Appeal' started by ranbar, Jul 1, 2025 at 8:04 PM.

  1. ranbar
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    ranbar Member

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    Character Name: NuzBuz, NuzBuzon

    Last thing you did: helped a friend who started the game lvl up in hennessys (first portal to the left of the town)

    Why do you think you got banned?: I really dont know
    Edit: i dont know but maybe it isnt allowed, but i did went to my friend house when we both started playing, and played on his computer with my account. I think it was our second or third day in the game. He didnt played on my account, we just sat there and he watched me playing and it was hitting with nostalgia. In all that time he was in my place i didnt played on his account.
    Ban message when attempting to log in: you have been disconnected from the login server. Please try again later.

    What GM banned you (optional): N/A
     
    Last edited: Jul 1, 2025 at 8:32 PM
  2. Stephen
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    Stephen GM

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    Hello,

    Your accounts are not banned due to any rule breaking, but there is a MAC ban from your connection, specifically the 00-00-00-00-00-00 address, which is a fault MAC address and can't be used to access Mapleroyals. You should disable your faulty MAC addresses in order to connect to the game.This is commonly caused by a bug when using VM ware programs.
     
  3. ranbar
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    ranbar Member

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    hi, ty for the response. I tried to look into my MAC addresses and one is NA
    All of them look pretty usual but one called “Island private access” is N/A. This is the problem?
    Does it recognize it as 000-000-00?
    Is there a way to change it because i dont use any vm programs.
     
  4. Heidi
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    Heidi GM Intern

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    I think Stephen made a typo - he meant VPN, not VM.

    Are you using NordVPN by any chance? That one in particular tends to interfere with MapleRoyals.
     
  5. ranbar
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    ranbar Member

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    No VPN… maybe its the N/A one.. ill try to change it manually in the windows command center… will it work?
     

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