Closed Issue: Cannot get past character selection screen

Discussion in 'Character Issues' started by iSiriusLee, Nov 23, 2025 at 3:23 AM.

  1. iSiriusLee
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    iSiriusLee Member

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    Issue: Cannot get past character selection screen - MAC ban on account.
    Character Name: iNightL, AKAffliction
    Additional Information: I Just made an account for the first time and downloaded the client. I have been able to get past everything including login, setting up a pin, and setting up a PIC for my character. Every time I try to login regardless of channel my game crashes as soon as I press okay on the PIC. I have made 2 Characters and haven't been able to get passed login screen on either yet. Please let me know what I should try. Thank you. I did have a VPN active when I created my account and tried to login I have now disabled it I am not sure if that would be the cause. I have since read another post saying a VPN was active and created issues for them I do not plan on using a VPN while playing.
     
    iSiriusLee, Nov 23, 2025 at 3:23 AM
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  2. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    What VPN are you using?
     
    Dave Deviluke, Nov 23, 2025 at 3:52 AM
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  3. iSiriusLee
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    iSiriusLee Member

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    I was using NordVPN but i have turned it off since and dont plan on using it in game
     
    iSiriusLee, Nov 23, 2025 at 3:56 AM
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  4. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Dave Deviluke, Nov 23, 2025 at 4:05 AM
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  5. iSiriusLee
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    iSiriusLee Member

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    Thank you! It is Solved!
     
    iSiriusLee, Nov 23, 2025 at 9:21 AM
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