Moderate Issue with resetting PIN

Discussion in 'Closed' started by Dave Deviluke, Apr 20, 2020.

  1. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Issue: forgotten PIN

    Scenario: attempt to reset PIN
    1) Clicked on Forgot PIN
    2) Receive email - Verify your PIN reset request
    3) Display message - You have successfully reset your PIN!
    4) Nothing happens at the Control Panel Page - will be stuck as logged in

    Solution: Log into Control Panel via another browser, and the Control Panel will indicate PIN isn't set up, please set it up at game

    Due to how the scenario plays out, it would be best if the message at step 3 show as - "You have successfully reset your PIN! Please kindly login the game in order to set up PIN" as the player may get confused on the next step
     

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