Closed Items Missing After Security Breach

Discussion in 'Closed' started by HylianBum, Mar 2, 2021.

  1. HylianBum
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    HylianBum Member

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    Problem: Account restored after security breach, multiple items missing
    Details: Hello, my account was one of the accounts that was compromised as a result of the breach that happened at the beginning of February. I recently logged back in and noticed that several of my items are missing. I am unable to list the exact info because I was a little inactive prior to the security breach. I don't remember the stats but some of the items that I can confirm are missing are
    Stonetooth Sword
    Stormcaster Gloves
    Pink Gaia Cape
    3b coins

    I know it was stated that accounts were restored to before the security breach took place, but I was wondering if it was possible to restore my account even further. I currently will not be playing on my account to ensure that nothing else moves around.

    Thank you guys for your time, I appreciate whatever assistance you can give me
     
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  2. Becca
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    Becca GM

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    Could you recall when you recently logged back in and noticed several of your items were missing? And if you're able to, could you also recall approximately what year and month you can remember still owning those items?

    The information will be extremely helpful for the Admins so they can work on figuring out when it happened :)
     
  3. HylianBum
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    HylianBum Member

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    I logged on to discover my missing items yesterday, March 1st, at approx 12:30pm PST. I logged on twice, first was my initial login and a second one shortly after from the disbelief.

    I can confirm through some Discord logs that I was online with those items on January 8th 2021.
     
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  4. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Hello, unfortunately we cannot take responsibility for issues related to a player's personal account security and cannot assist with recovering your stolen items. I'm really sorry that we can't do any more for you in this situation.
     

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