Closed Lost 8th anniv. hairband after trade/drop bug and depositing into cash shop

Discussion in 'Closed' started by Pharsti, Jun 22, 2021.

  1. Pharsti
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    Pharsti Well-Known Member

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    IGN: Pharsti
    Problem: Lost black 8th anniversary hairband
    Details: The black hairband I had ended up in an undroppable state due to a known bug I only learned about today (link below). I tried putting the hairband into the cash shop inventory, exiting shop, and reentering to retrieve it in case that fixed the bug, but it appears that the hairband has disappeared entirely. I relogged afterwards and checked all my inventories (character and cash), and it is still gone. All of my other items appear to be intact. If it helps, I'm making this post roughly 15-20 minutes after the item disappeared.

    I've attached a screenshot of my character wearing the item in question.

    https://royals.ms/forum/threads/nx-...-due-to-full-use-inventory-full-mesos.189504/
     

    Attached Files:

  2. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Have forwarded your situation to the Admins to confirm

    Once confirmed the item is bugged, a refund will be provided
     
  3. Pharsti
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    Pharsti Well-Known Member

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    Have the admins had a chance to look at this? I know they're busy so I just want to confirm that it hasn't been forgotten.
     
  4. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    It isn't forgotten, just pending for their confirmation
     
  5. Matt
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    Matt Administrator

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    Please let us know when you are next in game so we can find you and refund you the hairband.
     
  6. Pharsti
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    Pharsti Well-Known Member

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    This character (Pharsti) should always be logged in and manning a shop, but if you need me to be actively online, I can make myself available during most of the day in the EST timezone. I can stay logged in all day and watching on a second monitor if that makes thing easier. Otherwise you can schedule a time for me to log in. If you want me to suggest a time, how about 10 am EST tomorrow (the 19th) or the next day?

    I am logged in right now but I think you guys might be busy putting out server fires.
     
  7. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    The server login is currently stable, you can ping me when ready to get the Hairband or leave a timing in (UTC) here so that I may forward your request to the GMs
     
  8. Pharsti
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    Pharsti Well-Known Member

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    I'm currently logged in now and will be watching all day.
     
    Last edited: Jul 19, 2021
  9. Pharsti
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    Pharsti Well-Known Member

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    I didn't see any GMs or anything of the sort all day (there was a GM event though), so how about tomorrow, July 20th, at 3:00 PM UTC? That should be 10:00 AM EST.
     
  10. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Have forwarded your request timing to the GMs
     
    CreamGoddess likes this.
  11. Gert
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    Gert GM

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    I am in game now, I whispered you but it seems like you're afk in your FM shop, please get back to me so I can refund you! :)

    EDIT: If not, we can try again tomorrow!
     
  12. Pharsti
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    Pharsti Well-Known Member

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    Pharsti should have been sitting in Ludibrium during that time. Were you looking at Cirevam instead? That character was in the FM in a shop. I also didn't see any whispers on either char. I'll disable megaphones and wait some more.

    Edit: Never mind, I looked at the time stamps and your post was late at night, not in the morning... I'll continue to sit around. What would make it easier for you to know I'm online and waiting? Do I need to use a smega?

    Double edit: Becca just showed up and refunded the item.
     
    Last edited: Jul 20, 2021
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  13. Becca
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    Becca GM

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    Refunded!
     
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