Hi, I lost my 31int golden zhelm off my character Burning2Aveng. It happened shortly after the server check today so approximately 1am UTC. I was removing my gzhelm to place in my inventory but misclicked and accidentally dropped it. It didn't prompt me and instead disappeared. Please help! I unfortunately don't have a picture as I only purchased it right before the server check.
Hello, sorry to hear about the unfortunate accident of losing the [Golden Zakum Helmet] due to a lack of warning prompt The Devs are looking into the issue and will be figuring out a way to restore the helm that was accidentally dropped As this may take some time, your patience is much appreciated
Sorry for the delay in responding, unfortunately it took a bit longer than expected to get a copy of the database backup from the Server Check before the issue started for us to be able to issue the item refunds. A GM will need to refund you the item in game, please can you reply here when you are in game to make it easier for us to find you. Or if you would like to schedule a time to meet for the refund then please let us know when is best for you. For reference of the GM: character name is Burnin2Aveng not Burning2Aveng, and stats 1009000 tuc:0 cuc:6 str:15 dex:15 int:31 luk:16 hp:0 mp:0 watk:0 wdef:154 matk:0 mdef:151 acc:21 eva:22 craft:0 speed:0 jump:0
Hello, please provide us a time range of your usual login timing so that a GM may try to contact you in-game for the refund e.g. 1400 to 1600 server time (UTC)
