Solved [Solution Given] MapleRoyal.exe proccess goes to "Uninterruptible sleep"

Discussion in 'Closed' started by OldOwl, Aug 30, 2014.

  1. OldOwl
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    OldOwl Donator

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    I have a very frustrating issue regarding Mapleroyals.

    The issue: Can't launch MapleRoyals.exe more than ones per full system reboot. After rebooting windows I can launch the game ones, if it crashes/ I close it and try to open it again no matter how long after the initial shutdown of the game it won't start up and the process will be unkillable. Killing process tree also doesn't work.

    Note: I looked around the forum and noticed a few others had the same issue, and it has something to do with Kaspersky antivirus. Despite the fact that I allowed all of the options regarding MapleRoyals security through Kaspersky the proccess still seems to go into Uninterruptible sleep.

    I would be glad to be acknowledge on how to kill hang processes and/or how to solve this issue.
    In addition, developers of the private server could try to investigate the issue by downloading Kaspersky pure 3.0 trial and seeing the issue themselves which will be greatly helpful.


    Many thanks in advance!
    Sincerely yours, Alexander.
     
  2. John
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    John Donator

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    Downloading software and testing MapleRoyals against all different antivirus software is not the job of staff.

    I would try disabling Kaspersky and downloading/reinstalling MapleRoyals
     
  3. Rob
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    Another thing to try, when it closes check your processes in the task manager. If it shows up there, end the process and try opening it up again.
     
  4. Oldie
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    Oldie Well-Known Member

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    Hey Alexander,

    What version of windows are you running?
     
  5. Desired
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    I have the same problem, and I am using Kaspersky 3.0 LOL
    @Rob The problem is we can see it on task manager but you cannot close it no matter what you do. End process doesn't work.

    @Oldie Windows 7.
     
    Last edited: Sep 2, 2014
  6. OldOwl
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  7. Desired
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    @CodE I uninstalled Kaspersky 3.0 and all is well.
     
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  8. OldOwl
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    OldOwl Donator

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    How do I make it work with kaspersky 3.0, leaving the system prone to security risks in not an option.
     
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  9. Oldie
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    Hey Alex,

    Try making a batch file to forcibly close the mapleroyals process.

    open notepad and copy and paste the code* I uploaded for you here: http://pastebin.com/AHVZUe4p
    Do Save As, save as MapleKiller.bat (you can change MapleKiller to whatever you like, just make sure it ends with .bat)
    Make sure "All Files" is selected in the drop down for file type. Save it to your desktop for convenience.

    *The code uses the default name MapleRoyals.exe to function. If you renamed your game binary from MapleRoyals.exe to something else, you will have to change the part of the code with MapleRoyals.exe accordingly.

    To open it, right click and run as admin so that it gets the full admin privileges that it will need to end the process.

    Let me know if this works. It should work, but if it doesn't then Kaspersky really has a huge issue, and it would seem that Kaspersky changes somehow converts the game process into its own type that then cannot be closed by the user.

    If that method works, and you also want a file that will automatically restart maple royals for you, make another file using the same method but copy and paste from this link: http://pastebin.com/5e7eWgvQ
    Just take note, in the script I have %PROGRAMFILES%\Maple Royals\MapleRoyals.exe as the location for the game. If you do not have the game binary located in this default location, make sure you change it accordingly in your code.

    -Alex (Yeah, my name's Alex as well!)
     
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  10. OldOwl
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    First of all, Thank you very much Alex, your solution indeed helped.
    In addition, I walked to the local Kaspersky HQ and recreated the issue in their lab.
    They patched the issue and no longer requires any batch files. :)

    Thank you very much!
    Sincerely yours, Alexander.

    I created a solution thread if you wish to look, I included your solution. Thanks pal.
    SOLUTION LINK
     
    Last edited: Sep 5, 2014

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