Okay, so I'm well-acquainted with MR's server booting and of firewall's refusing to open it, but what's happening on my sister's computer is very odd. She has MR on her 'exceptions' on her firewall/antivirus, but randomly after about 5 minutes of play, MR just shuts off. No warning, no error message, no 'Sorry, we cannot connect to server', no 'This program might be harmful, blah blah blah..', nothing at all! It just completely closes and returns her to her desktop. I feel like that may be her computer doing something, but I don't know what since it's allowing MR to open in the first place? Any ideas?
She uses Webroot. We have both the client and the set-up on it's exclusion list though.. We just tried uninstalling MR in it's entirety and reinstalling it, no dice..
The best I can do https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Adding-Exceptions/td-p/74481
I think that's the thread we used to figure out how to allow exceptions.. well, we checked the quarantine and it wasn't in there, and both the client and setup are still allowed. @Ace GriZ The OS is Windows 8.1, and the computer itself is an ASUS
I don't think this is an antivirus problem. Try running Compatibility mode Windows 98/ Windows Me. Try running as administrator. Try searching forum. I think this thread should be moved to support / technical help
