Moved thread: Mapleroyals shuts off without warning

Discussion in 'Closed' started by sallychan, Jun 16, 2015.

  1. sallychan
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    sallychan Donator

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    Original thread: http://royals.ms/forum/threads/mapleroyals-shuts-off-without-warning.29574/

    "Okay, so I'm well-acquainted with MR's server booting and of firewall's refusing to open it,
    but what's happening on my sister's computer is very odd. She has MR on her 'exceptions'
    on her firewall/antivirus, but randomly after about 5 minutes of play, MR just shuts off.
    No warning, no error message, no 'Sorry, we cannot connect to server', no 'This program
    might be harmful, blah blah blah..', nothing at all! It just completely closes and returns
    her to her desktop. I feel like that may be her computer doing something, but I don't know
    what since it's allowing MR to open in the first place? Any ideas?"

    Since posting, we've reinstalled MR, added it to the "allow" list on her firewall, and checked
    her antivirus to make sure it's still in "allow" and not quarantined. Her OS is 8.1 Windows
    and her antivirus is Webroot. Any other suggestions we should try to get it to stop closing
    out ever 1-5 minutes of gameplay? :(
     
    sallychan, Jun 16, 2015
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  2. sallychan
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    Oh! And her computer is an ASUS, which has 6GB of space left on it so that's definitely not the problem.
     
    sallychan, Jun 16, 2015
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  3. sallychan
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    Her computer can play games on Steam (Saints Row, L4D, etc..) so it must be something specifically between her computer and MR..
     
    sallychan, Jun 16, 2015
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  4. Chrille
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    Have you kept the anti-malware disabled while her client is running?
     
    Last edited: Jun 17, 2015
    Chrille, Jun 17, 2015
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  5. sallychan
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    We just did--she turned off her antivirus and firewall, to no avail :(
     
    sallychan, Jun 17, 2015
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  6. Andreas
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    Could you try login on another computer using the same internet.
     
    Andreas, Jun 17, 2015
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  7. Chrille
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    Before you try this below, have you tried to close your Chrome?

    Otherwise, you could try resetting TCP/IP settings.

    Click Start and then click Run.
    Type cmd.
    At the command prompt, type the following command and then press ENTER:
    • netsh int ip reset c:\resetlog.txt

    Note: If you do not want to specify a directory path for the log file, use the following command:
    netsh int ip reset resetlog.txt

    Reboot the computer.

    Note: You may need to run Network Diagnostics afterwards to "repair" your connection after this.
     
    Last edited: Jun 17, 2015
    Chrille, Jun 17, 2015
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  8. sallychan
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    Ohh.. we'll try that rn
     
    sallychan, Jun 19, 2015
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  9. sallychan
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    The command prompt just said that it failed. <:/
     
    sallychan, Jun 19, 2015
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  10. Frysta
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    Try Right clicking on the .exe file and running it in "Compatibility Mode" with an earlier version of Windows. I had a similar issue with MR closing randomly, changed that setting at it typically runs fine now. That may help.
     
    Frysta, Jun 19, 2015
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  11. Andreas
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    Have you even tried completely disable both the firewall and antivirus?
     
    Andreas, Jun 19, 2015
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  12. neaware
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    I had the same issue
    Tell your friend to shut off webroot completely. Have them right click the icon, then click shut down.
     
    neaware, Jul 4, 2015
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