Need help with the new patch

Discussion in 'Closed' started by Koivikas, Jul 15, 2014.

  1. Koivikas
    Offline

    Koivikas Donator

    Joined:
    May 12, 2014
    Messages:
    14
    Likes Received:
    1
    So I get this message when I open the new client in my MapleRoyals folder. I guess I'm doing something wrong here so I'd like to get some help.
     

    Attached Files:

  2. John
    Offline

    John Donator

    Joined:
    Aug 5, 2013
    Messages:
    15,134
    Likes Received:
    8,188
    Gender:
    Male
    Try disabling your antivirus program.
     
  3. Koivikas
    Offline

    Koivikas Donator

    Joined:
    May 12, 2014
    Messages:
    14
    Likes Received:
    1
    It just gave me the same message
     
  4. John
    Offline

    John Donator

    Joined:
    Aug 5, 2013
    Messages:
    15,134
    Likes Received:
    8,188
    Gender:
    Male
    You may need to redownload as your antivirus may have removed some of the components needed to install the program.
     
  5. Koivikas
    Offline

    Koivikas Donator

    Joined:
    May 12, 2014
    Messages:
    14
    Likes Received:
    1
    Downloaded again and now i can't even install it anymore... Still gives me the same message
     
  6. John
    Offline

    John Donator

    Joined:
    Aug 5, 2013
    Messages:
    15,134
    Likes Received:
    8,188
    Gender:
    Male
    It is an issue with the security software on your computer. Perhaps someone else can assist you further.
     
    Andreas likes this.
  7. Koivikas
    Offline

    Koivikas Donator

    Joined:
    May 12, 2014
    Messages:
    14
    Likes Received:
    1
    Ummm... I wonder how I downloaded it for the first time if the problem is in my security system. Nothing has changed and I was able to play until I tried patching this. Plus the files I get from downloading seem different from what I got when I downloaded Royals for the first time.
     
  8. John
    Offline

    John Donator

    Joined:
    Aug 5, 2013
    Messages:
    15,134
    Likes Received:
    8,188
    Gender:
    Male
    Yes, the files are different. That was why we released the patch. However, there is some issue with the installer you have since others have been able to use the exact same file without a problem.

    That's why I am unsure as to what the issue is.
     
  9. Dizzysean
    Offline

    Dizzysean Well-Known Member

    Joined:
    Oct 14, 2013
    Messages:
    275
    Likes Received:
    133
    Location:
    Canada, Alberta
    Country Flag:
    IGN:
    Grenade
    Level:
    50+
    I've got the exact same issue I'm trying to redownload atm another 4 hours o-o
     
  10. Dizzysean
    Offline

    Dizzysean Well-Known Member

    Joined:
    Oct 14, 2013
    Messages:
    275
    Likes Received:
    133
    Location:
    Canada, Alberta
    Country Flag:
    IGN:
    Grenade
    Level:
    50+
    It's not antivirus i think it could of dropped a file when I downloaded first time?
     
  11. Matt
    Offline

    Matt Administrator

    Joined:
    May 8, 2013
    Messages:
    15,356
    Likes Received:
    19,469
    Gender:
    Male
    Location:
    United Kingdom
    Country Flag:
    IGN:
    Matt
    Level:
    N/A
    Guild:
    Staff
    This is a Microsoft Windows Installer error. It can be caused by insufficient disk space, Temp folder permissions, or a corrupted download of the installer.

    To resolve this issue, please check/do the following:
    • Verify that you have sufficient disk space on the drive our software is being installed
    • Verify you have the proper permissions to the file path listed in the error message
    • Verify the user has Admin privileges
    1. For Windows Vista and newer, right click on the installer and "Run as administrator", (Right Click >> Run as administrator).
    2. Download a new copy of the setup file from www.royals.ms.
    3. If you still are unable to run the installer, clear out your Windows temporary file folder and try again. To clear your Temp folder, please run Disk Cleanup.
     
  12. Dizzysean
    Offline

    Dizzysean Well-Known Member

    Joined:
    Oct 14, 2013
    Messages:
    275
    Likes Received:
    133
    Location:
    Canada, Alberta
    Country Flag:
    IGN:
    Grenade
    Level:
    50+
    I redownloaded and worked fine ty for help
     
    Katsuruka likes this.

Share This Page