Solved [Solution Given] New client 12/11 defender will not allow install/download even if allowed

Anyone else have this issue?


I allowed it becasue its the old maple thing, but it still wont do anything, I use Microsoft 365 defender plz help

 

i downloaded thought the new sync.com section and it popped up a notification saying it didnt download correctly allowed the threat that it popped up and it downloaded and started up

 

I got it too, didn't work from any other download source and even after i download it though microsoft edge and kept the setup file, i tired setting it in the exception but i won't let me saying its suspected as virus

 

This is the error when I try to put the file as exception:

"Location of setup file"

"Operation did not complete successfully because the file contains a virus or potentially unwanted software."

And on the browser it says virus detected and deletes the file

 

I downloaded through Firefox but now when i try to run it my computer give me the same error as i mentioned earlier:

"Location of setup file"

"Operation did not complete successfully because the file contains a virus or potentially unwanted software."

and deletes the file immediately

Also tried first adding it to the exclusions but still wont let me giving me the error above ^ , tried running it as administrator still same, im using windows 10 please help

 

I dont have anti-virus, that means its my windows security? how do i disable it?

 

Thanks a lot for the help and the fast reply Dave, its working

 

For those reading this thread and aren't tech savy;

Mapleroyals has more detections so theres like 4-5 you have to whitelist. If your download isnt going through and is seen deleted through browser, you need to navigate to your windows defender>Virus>Recent threats, and click the drop down to "allow on system". I did this but I dont think it actually creates an entry on the allow list, so you may have to notepad them down as they come up to manually do it. My Royals was working fine for awhile but then closned and uninstalled itself saying the virus I "whitedlisted" came up again.