Not able to join channels after pic via home network (ISP)

Discussion in 'Technical Help' started by svenyboy17, Nov 12, 2024 at 7:03 AM.

  1. svenyboy17
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    svenyboy17 Member

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    Character Name: xSven (account name: Sven)

    Issue:
    Disconnected after entering pin with internet of regular home ISP.

    Date and time: 07:57am cet (my last login attempt)

    Details: It disconnects me if i connect via my home network / router.

    If I switch to a mobile hotspot, it works fine. This issue persists on other characters and new accounts.

    Is my public IP banned? (if so, please unban or state why)

    Error code: No error code
    [​IMG]

    Last thing i did: Walked in Ludi to show my 3yr old some toy-mouse mobs ;)
     
  2. Dave Deviluke
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    Dave Deviluke Forum Moderator

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  3. svenyboy17
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    svenyboy17 Member

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    Thanks for your reply.

    I have checked the following steps:
    - Uninstalled any VPN and Anti virus software/service from my PC
    - Disabled all firewall and Dos settings in my Modem (Zyxel EX5601-T1)
    - Disabled protection on AdGuard Home (local DNS server)
    - Reboot Modem
    - Reboot PC

    Still no luck..
     

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  4. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Did not see any other similar reports for past few days

    I am guessing maybe your ISP blocked Royals, I would recommend emailing them about it
     
  5. svenyboy17
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    svenyboy17 Member

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    Ok, i got some more info. Turns out, when I connect via Wifi on the same PC to my AP that is on the same modem, it also connects flawlessly.

    So it apparently has to do something with my ethernet connection... Any Suggestions on what I could try?
     
  6. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    It worked fine via cable (wired) all this time and only occurred recently?
     

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