I've hit the reset button a few times and tried a couple different possible emails, but i can't seem to log in. When I try logging into the client it says account blocked due to too many pin attempts, so maybe I was hacked? Get back to me when ya can, I got a level 155 or 156 bishop named medpack on there i'd like to get back to. Plus i'm a donor! thanks for your time!
Make sure that the email address you enter is case sensitive. If you're still not receiving a reset email, please follow this guide to request a manual recovery of your account.