This might explain it; https://royals.ms/forum/threads/emergency-server-check-rollback-14-06-2017.93283/#
Are you sure you're logging into the right account? There's no reason why a character would be deleted. That rollback would only mean if the character was made in those three days.
Yes, the character is there, so you are probably using the wrong account ID. https://royals.ms/forum/threads/password-account-recovery.58313/