Closed Polyrux - Mistakenly Banned?

Discussion in 'Ban Appeal' started by polyrux, Jun 3, 2024.

  1. polyrux
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    polyrux Member

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    Gender:
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    Country Flag:
    IGN:
    Polyrux
    Level:
    6X
    Guild:
    [P]artyQuest
    All Your Character Names: Polyrux
    Last thing you did: Most likely log in and grind around kerning/nlc with some guild members. Fuzzy as it was almost a year ago.
    Why do you think you got banned?: Unsure? I did continue to vote occasionally even though I wasn't playing in hopes I would bank up some NX for gacha/clothes when I came back. Wasn't like every day or anything though and I did stop after a month or so.
    Ban message when attempting to log in: "This is an ID that has been deleted or blocked from connection"
    What GM banned you (optional): No Idea.

    Hello, so yeah just returning after quite a while of not playing and can't log in. Was excited to hop back in and play. If you need anymore details feel free to ask and I'll provide whatever I can. I've looked around at banappeals for similar requests before and can only hope my character/account wasn't accessed by a thirdparty or messed with. My character was like level 50 or something so I cant imagine there must have been much worth taking.

    Thanks!
     
  2. Becca
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    Becca GM

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    Hi there! :)

    You don't appear to be banned on our end, I checked the account with the IGN Polyrux and it wasn't banned. It's possible the IP you are using though has been previously banned by somebody else. Can you try refreshing your IP and let us know if that didn't work so we can figure out what's going on.
     
  3. polyrux
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    polyrux Member

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    Hi, So I released/renewed my IP through command console and now I am receiving a different error on trying to log in.

    "This is an ID that has been deleted or blocked from connection". Another thing that I have found odd is that all NX on my account gained through voting has dissapeared. Unsure if there was a rollback or if it is set to expire after as certain amount of time.

    ScreenShot:
    [​IMG]
    [​IMG]
     
  4. Becca
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    Becca GM

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    Hm.. We don't wipe any NX so there's a possibility your account could've gotten hacked.

    I'm going to start a PM with you and I'll need you to send me your MAC Address in that PM so I can check it on our end, because your account isn't blocked there's no ban at all when I looked it up on our end so I'm a bit stumped as to what's happening. ^_^'
     
  5. polyrux
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    polyrux Member

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    Hello. Thread can be closed. I had forgotten it was another ID I had signed up with I was just so 100% it was that other login I had. Thank you for your time.

    [​IMG]
     
  6. Becca
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    Becca GM

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    hahahah no worries! ~f2
     

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