READ FIRST: Making a thread in Technical Help

Before making a post. Please try to, Update/Reinstall the game files, Update your computer, and Reset your internet connection.

Please use the following format when posting in Technical Help:

Character Name:
*Provide other party member(s) names if applicable.

Where are you having an issue(s):
*Main Website
*Forum
*In-Game

Date and Time when issue(s) occurred (GMT):
*If you do not remember exactly, please provide an estimate.

Details of the issue:
*What issue(s) are you having.
*Actions leading to the issue.
*What were you trying to do.
*Does this issue(s) happen often.

What error code were you given(if any):
*Please provide a screenshot of the error

If it can be replicated, please provide a screenshot or recording of the issue occurring:

Spoiler: How do I record my screen, or take screenshots?

For quick and efficient recordings, download Gyazo here.

• Use Gyazo Gaming to record your full client or Gyazo Screenshots to take pictures of your MapleRoyals client.
• Include your full client. Cropped or edited screenshots/recordings will not be accepted as evidence.
• Navigate to gyazo.com/captures to get the links for your screenshots/recordings and paste them into your report.

Gyazo does not store the recordings/screenshots on your computer so you don't have to worry about space.

Don't want to download an additional program and don't mind having recordings on your computer?
If you have Windows 10, you can use Xbox Game Bar.

• For recordings, search Xbox Game Bar in the task bar near Cortana. You can also press [Windows]+Alt+G if you have your game client open.
• Record your game client using [Windows]+Alt+R.
• Navigate to the folder where you recordings are kept.
• Upload videos to streamable.
• For screenshots, use Snip & Sketch [Windows]+Shift+S key on keyboard to take a photo screen.
• Upload images to imgur.

Another downloadable alternative is ShareX.

Download and install ShareX at https://getsharex.com/.
Once installation is done, open up the program and you will see the following window.


Click "After capture tasks" and ensure "Upload image to host" text bold.


Click "After upload tasks" and ensure "Open URL" is checked. This will open up the evidence you just took in a new tab in your browser. Optionally, you can select "Copy URL to clipboard" as well.


Click "Destinations" and set where you want images and files to be uploaded to. By default it will be Imgur and DropBox respectively, but we recommend changing DropBox to Streamable as those do not require any additional configuration to be done.



Click "Hotkey settings..." and set your hotkey, if you wish, for easier capturing. The following are my hotkeys.


Done! Now, head back to MapleRoyals and test out the capturing program.

NOTE: For "Capture active window", it refers to the application that is current active. To do this, just click into your MapleRoyals client (as long as you can move around, MapleRoyals is marked as the active window).
For "Start/stop screen recording, place your cursor to the top of the client, and it will record the full window as shown by the dotted lines surrounding the MapleRoyals client.

Optional: If you don't wish to configure any hotkeys (although strongly recommended), you can right-click the ShareX icon on your taskbar to select the capture option, OR click on the icon ONCE to activate the screenshotting feature. This ShareX guide was written by Kai a couple years ago, so might be a little outdated!

Other great programs for recording clients: OBS

Download an install OBS at https://obsproject.com/download
Once your installation is done, open the program.

Next you need to add a source, this can be done by clicking on the " + " Symbol under the sources box.


In this menu, there are 2 options you can go with. Display Capture, and Window Capture.

• Display Capture will capture the entire screen that you select, not only a specific window. This can be used if an error closes your client.
• Window Capture will only capture the specific window you have selected for it to capture.

Spoiler: Display Capture

Once you've selected the Display Capture it will ask for you to create a new one, name it whatever you want it to be called and click "OK"


In this menu, select your main monitor. "Display 1" this will most likely be where the game will open, and where any error windows will come up. Click "OK"


It should look something like this if done correctly.

Spoiler: Window Capture

Once you've selected Window Capture, it will ask for you to create a new one, name it whatever you want it to be called and click "OK"


In this menu, select your client you wish to record in the window drop down menu and click "OK"


It should look something like this, Next we want to resize to make sure we only use the necessary space.


Next, you want to Right click in the red highlighted box, Click on "Resize Output (Source Size)" Another window will open, click "Yes".


It should look some thing like:

The next steps are the same, regardless which capture option you decided to use.

Next you want to open up OBS settings, but dropping the File menu and finding settings or clicking setting near the bottom right of the OBS window.

This is the Setting window, on the left there are different tabs. We are interested in the "Output" Tab. Click on that.


This is the Output tab, here it will most likely have everything set up for you already. If not, you can copy the same settings I have (different recording path of course) and it should work correctly.


You will only need to change setting in the "Recording" section of the options, the "Streaming" section does not matter in this case.
Click "Apply" and "OK"

Now you should be ready to being recording.

At the bottom right, you can click on "Start Recording". This will record everything that you have in the OBS Preview screen. Once you click it, it will look like this:

To stop, or pause recording click "Stop recording" or "||".


Once you are satisfied with your recording, and you have captured what you need. Search for the file in the destination you selected in the setting and double check that the quality and content is good.

Lastly, upload it to Streamable or Youtube and share the link.
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*Please be sure to blur / hide any sensitive information so it is not shown to the public

Code:

Character Name:
Where are you having an issue(s):
Date and Time when issue(s) occurred (GMT):
Details of the issue:
What error code were you given(if any):
If it can be replicated, please provide a screenshot or recording of the issue occurring: