Solved [Solution Given] Reset password link is broken

Discussion in 'Closed' started by ZipZoodle, Aug 24, 2024.

  1. ZipZoodle
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    ZipZoodle Member

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    I've tried to reset my password for my account and clicked on the link in my email and it brings me to a blank white page.
     
    ZipZoodle, Aug 24, 2024
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  2. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    As some players are unable to access the Control Panel on their WiFi, please try again on the mobile data network
    https://royals.ms/controlpanel/
     
    Dave Deviluke, Aug 24, 2024
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  3. ZipZoodle
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    I sent myself another email but clicked on the link through my iphone this time and it still shows a blank white screen.
     
    ZipZoodle, Aug 24, 2024
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  4. Dave Deviluke
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    Are you using the same ISP for WiFi and mobile data?
     
    Dave Deviluke, Aug 24, 2024
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  5. ZipZoodle
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    ZipZoodle, Aug 24, 2024
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  6. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    What's your country/region, and ISP used?

    And did the issue only started from today?
     
    Dave Deviluke, Aug 24, 2024
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  7. ZipZoodle
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    no my wife tried to reset her password (this is her account) the other day but the link was broken so today i figured i'd give it a try.
     
    ZipZoodle, Aug 24, 2024
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  8. Dave Deviluke
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    What's the IGN of the affected account?
     
    Dave Deviluke, Aug 24, 2024
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  9. ZipZoodle
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    ZipZoodle, Aug 24, 2024
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  10. ZipZoodle
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    is there any way to just clear the account and start from scratch if thats easier? There's only a lvl 10 beginner on the account.
     
    ZipZoodle, Aug 25, 2024
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  11. Tim
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    Tim Administrator

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    the control panel works for me
    perhaps you can try a different browser if it still doesnt work for you. you're free to create a new account too if you dont mind losing your lvl 10 progress
    keep in mind you shouldnt recover accounts on someone else' behalf
     
    Tim, Aug 25, 2024
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