Closed Retrieve Account

Discussion in 'Ban Appeal' started by caption, May 28, 2021.

  1. caption
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    caption Member

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    ALL Your Character Names: CaptionHere (Can't recall well)
    Last thing you did: I think i rmb adding wrong skills and need to reset some skill points in order to max my magic guard in the game. I have also been voting in the past few days during my exam period to earn some NX .
    Why do you think you got banned?: I stopped playing for maybe 2 years? Can't really recall but i want to play again in my holiday now.
    Ban message when attempting to log in: ID has been deleted or blocked from a connection
    What GM banned you (optional):
     
  2. Stephen
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    Stephen GM

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    Hello,

    Unfortunately, your account was hacked, and was banned to prevent further damage. To recover your account, please follow the steps at this link to reset all of your credentials:

    https://royals.ms/controlpanel/login

    We highly recommend you use credentials that are unique to MapleRoyals only.

    Reply here once you have done so, and we will continue with the appeal.
     
  3. caption
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    caption Member

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    i have reset all my credential. Will any lost item or meso be returned? Have
     
  4. Stephen
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    Stephen GM

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    Hi caption,

    I am sorry, but unfortunately, account security is the responsibility of the account owner. Hacked items and mesos are not refundable.

    I have forwarded this appeal to the Admins to confirm a few things. Please be patient while the Admins work on this.
     
  5. Tim
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    Tim Administrator

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    you should be able to connect again now
     
  6. caption
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    caption Member

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    Thank you all. Im back to mapleroyal :) My mesos has been wiped out and i can't rmb what equipment i owned T_T
     

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