Screen Freezing every 10-15 seconds

Discussion in 'Closed' started by Jkifes, Dec 8, 2021.

  1. Jkifes
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    Jkifes Member

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    Kikaira
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    Guild:
    Tomodachi
    Character Name: Kikaira
    Where you are having the issue: In-Game
    Date and time occurred: Started yesterday 2:00am December 7th 2021 (GMT) to present.

    Details of the issue:
    My games screen freezes every 10-15 seconds. It only lasts for a second or two before returning to normal. During the freeze I can do any action (Move, attack, open menus and so on). I feel like it is an issue on my end because it doesn't look like anyone else in game is having a similar issue. I have already updated and reinstalled everything. I am not sure if I would consider this lag because no inputs get dropped. It's very strange.

    Other things of note:
    -It starts happening on the login screen
    -It has never caused me to D/C
    -I was able to play League of Legends with no lag at all today.
    -Rebooted my wifi and moved closer to the router for a hopefully stronger signal.

    -I have a video of it happening if anyone thinks it may help to see what I am talking about.
     
    Jkifes, Dec 8, 2021
    #1
  2. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    If the "freeze" refers to everything else stops moving but only you can move, that would be a network lag issue

    Although you may play League of Legends or stream online content such as YouTube or Netflix (without any lag/delays), it isn't an accurate estimation of your connections to Royals

    Please try the following test when you experience the weird "freeze" again

    https://sourceforge.net/projects/winmtr/
    IP address for test: 51.68.205.179

    Simply download that software, run it, input that IP address, and click start.
    Allow it to run 100 tests (which you can tell from the 'Sent' column), then take a screenshot of the program and post it here
     
    Dave Deviluke, Dec 8, 2021
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  3. Jkifes
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    Jkifes Member

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    Screenshot Mapleroyals.png

    Here is the program run for 101 tests. (I was a little bit further from my router when I ran it)

    Below is a link to a video of the occurrence. I should have better described the issue to start. My entire screen freezes including me but sound doesn't stop and I can hear cues for skills being cast and other noises that require input (if that makes sense)

     
    Jkifes, Dec 8, 2021
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  4. Jkifes
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    Jkifes Member

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    Jkifes, Dec 11, 2021
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  5. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Could you re-do the tests when possible?

    As the results doesn't look right with only 2 locations
     
    Dave Deviluke, Dec 12, 2021
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