Confirmed & Awaiting GM Action Server down during Krexel 1% HP

Discussion in 'Character Issues' started by HilmanLaa, Dec 2, 2025.

  1. HilmanLaa
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    HilmanLaa Member

    IGN: HilmanLaa

    Problem: Server went down before Killing Krexel at 1% HP

    Details:
    Hello, my girlfriend and I were killing Krexel and the server went down at 1% HP B2, just as we were about to kill it after buffing ourselves with Holy Symbol for more EXP. We would hope to get a refund by teleporting us back in with the Krexel HP at 1% or at least just refund us our daily entry for it. Thank you!

    My IGNs are:
    HilmanLaa, HiimanLaa, Pengda and Hiifah

    My girlfriend’s IGN is: Hilfah
     
  2. Dave Deviluke
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    Dave Deviluke Forum Moderator

  3. HilmanLaa
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    HilmanLaa Member

    I've contacted GM in game, and no response at all.
     
  4. Dave Deviluke
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    Dave Deviluke Forum Moderator

    Which GM did you contact?
     
  5. HilmanLaa
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    HilmanLaa Member

    I SMega in game, no response from them.
     
  6. Dave Deviluke
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    Dave Deviluke Forum Moderator

    The GMs may not be online in-game around the server down period, hence we would require players to submit threads
    (regardless if it's Character Issue, Report Abuse or Bug Report etc)
     
    Sylafia likes this.
  7. HilmanLaa
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    HilmanLaa Member

    So how would the refund works if it's not resolve till tomorrow comes when dailies resets? Just curious :O
     
  8. Dave Deviluke
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    Dave Deviluke Forum Moderator

    I am unable to give an exact answer, as it depends on the Staff's available time to provide the refund
     

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