Info Server Hardware Failure 26/05/16

Dear Royallers,

On Thursday 26th May 2016 at approximately 17:15 GMT+1 Server Time, the server encountered a hardware failure that affected the server's storage device. Because of this, data was unable to be saved to the database, causing players to encounter rollbacks when their character was attempting to be saved to the database, and this also caused a loss of most items that were in players' Hired Merchants that were due to save to the database when the server was shut down.

Once the issue was brought to our attention, we decided to turn the server off while we investigated the potential losses and took preventative measure to ensure that this issue does not reoccur. We came to the conclusion that rolling back the server to the previous server check (Monday 23rd May at 10:00 GMT+1 Server Time) was not a viable solution in this instance. Rolling back to the previous server check would have been the only solution to attempt to save any merchant items that may have gone missing, but there was also the likelihood that items that were in merchants when the hardware failure occurred may have included many items that did not exist and thus wouldn't have been in the backup crated during that server check. Not to mention the tens of thousands of hours of gameplay that would have been lost if we had decided to proceed with the rollback.

If you have lost merchant items due to the hardware failure please create a thread in the character issues forum, including as much information as you can recall about the items that were lost from your merchant, including item stats if possible. If you can also recall the last date/time that the lost merchant items were in your characters' inventory or in Fredrick, this will also help us greatly in identifying the exact items or equipment and the appropriate stats to be refunded. We will work through threads on a first come first served basis, so please do not bump your threads as this will send your request to the back of the queue. We predict that it may unfortunately take a few days to get through all the threads, so please do not get disheartened if it takes a while for your thread to be responded to. We will be working as hard as we can to solve the issues as soon as possible.

If you have lost EXP or items gained from training prior to the issue, we do not have plans to authorise any refunds for these at this time. However we will be planning a 2x EXP/Drop event for sometime over the weekend - and/or possibly next weekend. We will make a further announcement confirming this.

We apologise for the inconvenience caused and want to reassure you that we are doing the best we can at resolving this as swiftly as possible.

The MapleRoyals Staff